Software Quality Management and ISO 9001: How to Make Them Work for You

by Michael G. Jenner

The complete guide to making the most of the ISO 9001 standard You may already know that ISO 9001 certification will help you gain access to important markets and maintain your credibility as a quality software developer. You may not know that, coupled with quality management techniques, meeting ISO 9001 requirements can help you sharpen the focus of your operation, improve relations with your employees, reduce paperwork and bureaucracy, and make your entire organization more responsive to increasingly sophisticated customer demands. This indispensable guide takes you step-by-step through the ISO 9001 documentation process from the perspective of overall quality management and control. It shows you how each section of the standard should be applied to software development and provides guidance on actual policies and processes that should be used. It also helps you determine how much of the ISO 9001 standard you already satisfy and where you need to focus your efforts. Inside, you'll

256 pages, Paperback

First published April 3, 1995