This book gives a good basic understanding of what NPL is, why its important, and how it can be useful to help you improve your communication skills.
Those are some important highlights that sum up the most important ideas of the book in my opinion:
- NLP, as it’s commonly referred to, is the study of how we understand and experience the world around us.
- Internal Representation: Our perspective is unique to us because what we experience gets filtered by a number of things. This is why 2 people experience the same thing one loves the other hates it.
- Nonverbal communication made up 55 percent of an effective, impactful conversation.
- Matching and mirroring: To build rapport find the rhythm of the conversation and be in sync with the person you’re talking to.
- Storytelling: People react differently to stories than they do to standard arguments., because a good story taps into memories and emotions.
- Anchor: sensitive information that puts you in some emotional state, it can be a memory, a smell, etc... You can create new, positive anchors that can help you get through difficult situations.
- Deletion represents the fact that we’re usually leaving certain things out when we’re explaining ourselves.
- Generalization refers to how we’re often vague or unspecific in details and tend to extrapolate the outcome of one situation and apply them to another.
- Distortion means misinterpreting events around you. For example, if your boss doesn’t greet you in the hallway and you immediately conclude that she hates you