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Bringing Shadow Behavior into the Light of Day
Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the staff’s ability to make a genuine connection with their patients. This book provides healthcare leaders with a guideline for the assessment and management of the disruptive behaviors of bullying and incivility. It is time to definitively address the behaviors that lurk in the shadows and undermine RN and other professional caregiver’s vitality and resilience. How we treat each other is directly related to how we engage our patients and their families.
112 pages, Kindle Edition
Published August 2, 2018
5 people want to read
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Displaying 1 - 12 of 12 reviews
February 3, 2022
'Bringing Shadow Behavior into the Light of Day' by Phyllis Quinlan is a practical, well-structured handbook for the nursing leadership of all levels, middle, upper and executive. The book aims to shed light on Type III workplace violence, i.e., that 'involves a worker-on-worker relationship.' Specifically, the book addresses two sub-types, bullying and disruptive behavior, both detrimental to the general workplace relations and quality of provided services.
Phyllis Quinlan has spent around fifteen years resolving the consequences of compassion fatigue (commonly known as burn-out) in caregiving. During her consultations, she could witness firsthand the direct connection between an unhealthy work environment and employees' stress levels. The disturbing numbers prompted her to address the issue in the form of a manual. In great detail, the book examines bullying/disruptive behavior and highlights the differences between these two violence types, each having its unique method of approach. Upon detecting the problem, the book provides possible solutions for resolving the issue as well as ways of documenting it.
The principles of detection and step-by-step elimination of bullying/disruptive behavior formulated in the book are universal: they can be implemented within any workplace where leadership seeks to improve the relationship environment. Managers of any rank and field will find the list of websites and references sufficient for further reading.
It would be logical to proceed with the next handbook focused on legal tactics of dealing with bullies/people with disruptive behavior when all 'soft' methods failed to solve the problem.
I received the copy from the author, and I am leaving this review voluntarily. All opinions are solely mine.
Phyllis Quinlan has spent around fifteen years resolving the consequences of compassion fatigue (commonly known as burn-out) in caregiving. During her consultations, she could witness firsthand the direct connection between an unhealthy work environment and employees' stress levels. The disturbing numbers prompted her to address the issue in the form of a manual. In great detail, the book examines bullying/disruptive behavior and highlights the differences between these two violence types, each having its unique method of approach. Upon detecting the problem, the book provides possible solutions for resolving the issue as well as ways of documenting it.
The principles of detection and step-by-step elimination of bullying/disruptive behavior formulated in the book are universal: they can be implemented within any workplace where leadership seeks to improve the relationship environment. Managers of any rank and field will find the list of websites and references sufficient for further reading.
It would be logical to proceed with the next handbook focused on legal tactics of dealing with bullies/people with disruptive behavior when all 'soft' methods failed to solve the problem.
I received the copy from the author, and I am leaving this review voluntarily. All opinions are solely mine.
January 16, 2021
Excellent definition and description of behaviors that must be banished to maintain authentic and good relationships. The text emerges as a courageous and fair testimony, offering simple and practical applications to help achieve a healthier human environment. Although it is aimed especially at healthcare leaders, any reader will benefit from reading it and, therefore, it will improve family relationships, the work environment and the social atmosphere.
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Excelente definición y descripción de conductas que deben ser desterradas para mantener relaciones buenas y auténticas. El texto surge como un testimonio valiente y justo, que ofrece aplicaciones sencillas y prácticas para ayudar a lograr un entorno humano más saludable. Aunque está dirigido especialmente a líderes del sector sanitario, cualquier lector se beneficiará de su lectura y, por tanto, mejorará las relaciones familiares, el ambiente laboral y el entorno social.
_________
Excelente definición y descripción de conductas que deben ser desterradas para mantener relaciones buenas y auténticas. El texto surge como un testimonio valiente y justo, que ofrece aplicaciones sencillas y prácticas para ayudar a lograr un entorno humano más saludable. Aunque está dirigido especialmente a líderes del sector sanitario, cualquier lector se beneficiará de su lectura y, por tanto, mejorará las relaciones familiares, el ambiente laboral y el entorno social.
January 16, 2022
Book Review
Basic Details:
Book Title: Bringing Shadow Behavior into the Light of Day
Subtitle:
Author: Phyllis Quinlan
Genre: General Medical Issues/Bullying/Psychology
Part of a series?
Order in series:
Best read after earlier books in series?
Available: https://www.goodreads.com/book/show/4...
Overall score:
I scored this book 5/5
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Short Summary of the book:
Ever wondered about those people at work who display difficult behaviour? You know the ones, the bullies, the people shouting unfair, bullying, and victimisation when they don’t get their way? The ones who always pick on other and for whom nothing is ever good enough? This book attempts to give an insight into the psyche of these people and gives a few tools on how to deal with them and how not to.
What I liked about the book:
The book was easy to read and helped me to decide whether I was the bully or the other person was. The fact I asked myself the question to start with already showed it wasn’t me but I discovered some undesirable characteristics of myself too which will need addressing.
What I didn’t like about the book:
I liked the entire book.
My favourite bits in the book:
I loved the idea of showing support to the person being the victim of a bully by standing behind the victim and placing a hand on their shoulder in support. I will definitely adopt this from now on where I can and encourage team members to do the same when they come across it.
My least favourite bits in the book:
There were none.
Any further books in the series? Any more planned by this author?
This is the first book I’ve read by this author.
What books could this be compared to and why?
It can be compared to several other self-help books. However, it is also a great read for those in management (healthcare or elsewhere) dealing with staff members who are disruptive to the team.
Recommendation:
In summary, I would recommend this book to the following readers:
Children No
Young Adult Probably
Adult Yes
If you like to find out more about how to deal with disruptive behaviour in the workplace, this book may be the book for you. It may also help teachers in supporting pupils who are the target of bullies and can form the basis of their projects to reduce bullying in schools.
Book Description by Author:
Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the staff’s ability to make a genuine connection with their patients.
This book provides healthcare leaders with a guideline for the assessment and management of the disruptive behaviors of bullying and incivility. It is time to definitively address the behaviors that lurk in the shadows and undermine RN and other professional caregiver’s vitality and resilience. How we treat each other is directly related to how we engage our patients and their families.
About the Author:
Basic Details:
Book Title: Bringing Shadow Behavior into the Light of Day
Subtitle:
Author: Phyllis Quinlan
Genre: General Medical Issues/Bullying/Psychology
Part of a series?
Order in series:
Best read after earlier books in series?
Available: https://www.goodreads.com/book/show/4...
Overall score:
I scored this book 5/5
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Short Summary of the book:
Ever wondered about those people at work who display difficult behaviour? You know the ones, the bullies, the people shouting unfair, bullying, and victimisation when they don’t get their way? The ones who always pick on other and for whom nothing is ever good enough? This book attempts to give an insight into the psyche of these people and gives a few tools on how to deal with them and how not to.
What I liked about the book:
The book was easy to read and helped me to decide whether I was the bully or the other person was. The fact I asked myself the question to start with already showed it wasn’t me but I discovered some undesirable characteristics of myself too which will need addressing.
What I didn’t like about the book:
I liked the entire book.
My favourite bits in the book:
I loved the idea of showing support to the person being the victim of a bully by standing behind the victim and placing a hand on their shoulder in support. I will definitely adopt this from now on where I can and encourage team members to do the same when they come across it.
My least favourite bits in the book:
There were none.
Any further books in the series? Any more planned by this author?
This is the first book I’ve read by this author.
What books could this be compared to and why?
It can be compared to several other self-help books. However, it is also a great read for those in management (healthcare or elsewhere) dealing with staff members who are disruptive to the team.
Recommendation:
In summary, I would recommend this book to the following readers:
Children No
Young Adult Probably
Adult Yes
If you like to find out more about how to deal with disruptive behaviour in the workplace, this book may be the book for you. It may also help teachers in supporting pupils who are the target of bullies and can form the basis of their projects to reduce bullying in schools.
Book Description by Author:
Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the staff’s ability to make a genuine connection with their patients.
This book provides healthcare leaders with a guideline for the assessment and management of the disruptive behaviors of bullying and incivility. It is time to definitively address the behaviors that lurk in the shadows and undermine RN and other professional caregiver’s vitality and resilience. How we treat each other is directly related to how we engage our patients and their families.
About the Author:
November 15, 2020
First and foremost I love how well put together the book is. It begins with a disclaimer of sorts of what the book actually covers and not to head on tackle the issues with relevant reasons. Next the author actually establishes the definitions so everyone has a clear picture what is being talked about and what not. I think it helps bring to light lot of things that we usually ignore.
It also explains the bullying behaviour and how it affects personal and professional life. Next it goes to uncivility and the author nicely compares/ correlates it with bullying.
The best thing is that the author also mentions how to take steps against it, love the documentation mentioned, and remediation but also how to avoid it, to build a better self to not be the target or let it go on.
Overall it's a real good read. Coming from a profession that works in rehabilitation, I could really relate to lots of things mentioned and it was really motivating.
It also explains the bullying behaviour and how it affects personal and professional life. Next it goes to uncivility and the author nicely compares/ correlates it with bullying.
The best thing is that the author also mentions how to take steps against it, love the documentation mentioned, and remediation but also how to avoid it, to build a better self to not be the target or let it go on.
Overall it's a real good read. Coming from a profession that works in rehabilitation, I could really relate to lots of things mentioned and it was really motivating.
February 12, 2022
I have to admit that this is definitely not my normal type of reads. While I do like nonfiction, I focus most heavily on politics and activism, so a book about bullying in the healthcare industry is certainly a change. And not a bad one at all.
Bringing Shadow Behavior Into the Light is an ominously titled call to action and guide for healthcare leaders to foster better workplace relations and prevent compassion fatigue (commonly referred to as burnout). While not in the healthcare field myself, I was happy to find that Quinlan’s data regarding workplace disharmony quite versatile. Though the book is targeted toward healthcare leaders, this universal workplace experience is described in an informal and approachable way.
The book talks heavily about how workplace bullying affects the workers, affects the quality of work, and in the end affects patients. This is of course completely factual, it reads in a very metrics or profits-forward way. Not how to have happier employees because employees should be happy, but instead how to do enough so that your employees perform well. While that is disappointing, it’s a predictable and understandable angle for a text with the goal such as this!
With the stats and sources, the book is a quick read that presents a lot of interesting numbers on workplace behavior. It’s a decent read for anyone who works in a team environment, though it’s best for workplace leaders regardless of their field.
This book was provided to me by the author for review.
Bringing Shadow Behavior Into the Light is an ominously titled call to action and guide for healthcare leaders to foster better workplace relations and prevent compassion fatigue (commonly referred to as burnout). While not in the healthcare field myself, I was happy to find that Quinlan’s data regarding workplace disharmony quite versatile. Though the book is targeted toward healthcare leaders, this universal workplace experience is described in an informal and approachable way.
The book talks heavily about how workplace bullying affects the workers, affects the quality of work, and in the end affects patients. This is of course completely factual, it reads in a very metrics or profits-forward way. Not how to have happier employees because employees should be happy, but instead how to do enough so that your employees perform well. While that is disappointing, it’s a predictable and understandable angle for a text with the goal such as this!
With the stats and sources, the book is a quick read that presents a lot of interesting numbers on workplace behavior. It’s a decent read for anyone who works in a team environment, though it’s best for workplace leaders regardless of their field.
This book was provided to me by the author for review.
April 25, 2022
Don’t be silent about things that matter – Workplace relations
“Bringing Shadow Behavior into the Light” by Phyllis Quinlan is a call to action and guide for healthcare leaders to create better workplace relations and stop any bullying and chronic incivility. This book is intended to shed light on Type III workplace violence - that 'involves a worker-on-worker relationship specifically in healthcare institutions but I think this issue should be addressed globally as it affects general workplace relations, productivity, and quality of services. The book talks deeply about how workplace bullying affects the workers, affects the quality of work, and eventually affects end users (patients).
Phyllis Quinlan “the author” did an amazing job in pointing out the direct correlation between an unhealthy work environment and employees' stress levels as bullied workers lose motivation and become less productive. Phyllis outlined as many examples as possible to amplify the unhealthy effect of such environment. The author proposed solutions to tackle such problem and provided other resources and websites for further reading.
This book is suitable for anyone who works in a team environment; however, it is a must read for leaders.
Being aware of the problem will break its vicious cycle.
“Bringing Shadow Behavior into the Light” by Phyllis Quinlan is a call to action and guide for healthcare leaders to create better workplace relations and stop any bullying and chronic incivility. This book is intended to shed light on Type III workplace violence - that 'involves a worker-on-worker relationship specifically in healthcare institutions but I think this issue should be addressed globally as it affects general workplace relations, productivity, and quality of services. The book talks deeply about how workplace bullying affects the workers, affects the quality of work, and eventually affects end users (patients).
Phyllis Quinlan “the author” did an amazing job in pointing out the direct correlation between an unhealthy work environment and employees' stress levels as bullied workers lose motivation and become less productive. Phyllis outlined as many examples as possible to amplify the unhealthy effect of such environment. The author proposed solutions to tackle such problem and provided other resources and websites for further reading.
This book is suitable for anyone who works in a team environment; however, it is a must read for leaders.
Being aware of the problem will break its vicious cycle.
February 14, 2022
I am a healthcare professional and needed this book very badly. The author has done rigorous study into the ideas of bullies in the healthcare system. She has made it her life’s work to do research with literature, make observations and speak with people. In her book she approaches it from a nursing standpoint. However I can assure you that bullies are everywhere in healthcare. Her book is widely applicable to all parts of the healthcare system.
The book can be read quickly but I don’t suggest you do that. It is for hospital admins and middle management who really want to have their environment a safe place. This should be required reading for every hospital, nursing staff, CEO, CFO, nursing director, universities, human resource departments and nurses across the board. The only people it will confuse are the bullies within the system.
It points out the problem in perfect clarity then goes on to show an organization how to handle it with the least amount of resistance. This book should be in every nursing director’s office in the country.
The book can be read quickly but I don’t suggest you do that. It is for hospital admins and middle management who really want to have their environment a safe place. This should be required reading for every hospital, nursing staff, CEO, CFO, nursing director, universities, human resource departments and nurses across the board. The only people it will confuse are the bullies within the system.
It points out the problem in perfect clarity then goes on to show an organization how to handle it with the least amount of resistance. This book should be in every nursing director’s office in the country.
October 6, 2020
Although this book was written primarily for healthcare facilities, I found it full of interesting truths that can be used in any workplace. I have worked in various businesses throughout my life, and I have seen this type of behavior in a few of them. I never really gave it much thought, other than realizing I was working in a toxic environment. I highly recommend this book for administrators and managers of any business. To have a successful business, it is important that your employees feel valued and that there is a zero tolerance for bullying and incivility. A timely book for our current society to read. I liked how the author demonstrated the differences between incivility and bullying and feel that by having a better understanding of the two, I could possibly make a difference in preventing one to take control of my working environments in the future.
November 16, 2021
Before reading this book, I knew just a little bit about bullying and miss treatment in healthcare but this really put a whole lot into perspective about the secrets we don’t know. I think it’s important to shine a light on the deep dark mistreatment toward our health care workers and patients go through. I am glad that this book was written to highlight how we can do better and make this system help people, instead of hurt them. The statistics shown are raw and shocking, which makes you want to know more to expose the truth about what happens behind closed hospital and doctors office doors. If you have a chance to read this piece of work, I definitely recommend it.
December 25, 2021
*This book was sent to me in exchange for a fair review*
First and foremost, as someone who is currently in the medical field I am truly appreciative of the depth that this book takes. A quick read that is insightful and to the point, and I also appreciate that while this book has quite a bit of jargon in relation to the medical/healthcare field, it is broken down in such a way that is easy to digest for every reader, even adolescent readers can pick this up and understand what the message is. This book offers quite simple examples that could easily aid in the understanding and dealing of workplace harassment and bullying in any profession. Amazingly quick and easy, thank you Dr Quinlan!
First and foremost, as someone who is currently in the medical field I am truly appreciative of the depth that this book takes. A quick read that is insightful and to the point, and I also appreciate that while this book has quite a bit of jargon in relation to the medical/healthcare field, it is broken down in such a way that is easy to digest for every reader, even adolescent readers can pick this up and understand what the message is. This book offers quite simple examples that could easily aid in the understanding and dealing of workplace harassment and bullying in any profession. Amazingly quick and easy, thank you Dr Quinlan!
June 6, 2020
Great insight and fantastic research
Easy to read, evidence based book that describes the nature of bullies and research on how-to effectively manage and lead in nursing. Highly recommend for anyone in healthcare or leadership!
Easy to read, evidence based book that describes the nature of bullies and research on how-to effectively manage and lead in nursing. Highly recommend for anyone in healthcare or leadership!
January 13, 2022
The author has written something here which is deep and gets to the heart of issues which include bullying and the culture surrounding it. There are ways to get through it. A good read.
Displaying 1 - 12 of 12 reviews