The book is a satire on internal working of public sector bank. It focuses on various aspects of the public sector bank such as how customers are treated in retail branches,ping-pong of work within internal departments, promotions, transfers, implementation of govt promotions such as promoting national language, loans and defaults etc. Author has highlighted on many such aspects in a very humorous manner. Any one with an account with public sector bank can correlate to the details in the book. He can understand the pain of the customer while laughing over it.
It is written by Mr Ved Mathur who retired from the post of General Manager after working for around 4 decades in Punjab National Bank.
I like the way the short stories in the book are narrated, all of them seem real and not coated with creative liberty for entertainment.
Most of them were engaging and funny but not all. As the translator said, she has tried hard to maintain the essence of the satire while converting it to English from Hindi and it shows. The book failed to hold attention for long and got boring at places. I assume the original Hindi would be better.
They did a wonderful job keeping the "flavor" of the original comedy intact. Few sections are boring and routine. If you have some understanding of bureaucrat organizations are run, you don't find anything novel. It is an OK read.
Hypocrite nature of most of indians underline in this book with good humor. It is same not in banking but in any corporate, government office in India.