The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners

by Bill Withers, Keami D. Lewis

"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."

Genres: Communication

256 pages, Paperback

First published April 30, 2003

Reviews

[Ryan Barretto · Rating 5 out of 5]

A practical book with brilliant activities which help to develop communication and conflict management skills at an in depth level.
It comes replete with handouts, flipchart drawings and comments / questions to make to participants.