This is a very compelling book, and inspired by the YouTube® video on why the New York City subways are so bad.
The book bring back a lot of subway memories, plus it provides multiple outlooks on the New York City subway system, from the riders (who bear the conditions and rising costs to use the system), to the workers (who are pressured to provide exemplary+ service, but given little consideration to talent over protocol) to the politics (a stream of revenue, but a political bother) and administration (from revenue, safety and maintenance) of the New York City subway system. The book covers twenty-four hours (May 12th, 1989) when graffiti was one of the nemeses of the subway as well as the filth, homeless population, crime and unpredicatability of the service. I also appreciate the history of the New York City subway system, from inception to the historical and ongoing challenges with the politics in keeping it running, or treating it as an afterthought. Robert Moses did not want a subway system; he was focused on the automobile being the only mode of transportation, and his plans reinforced that. Subsequently, New York City (and state) politicians know that the subway is the most efficient way to move lots of people within the relatively small geographical area of the City. However, these same politicians have been historically and logistically deaf to the inevitable fact that any infrastructure is only as good as its maintenance and upgrade, and consequently, it is not effective when vital repairs/upgrades are parceled out to the lowest bidder contractor, and simultaneously, also at the expense of the on-the-ground workers who know the logistics of the system, what needs to be fixed, and how it can be efficiently fixed. Sadly, the people charged with fixing and improving the system do not know (and/or care) about the logistics or are overwhelmed by the complexity and neglect, with the politics, that they quit or resign. Beyond decades of deferred and neglected maintenance has, and is (still) taking its toll; keeping up with the maintenance has, and is becoming more and more expensive, both in terms of maintaining the current infrastructure, and also making needed (and overdue) upgrades.
Overall, I appreciate Dwyer’s presentation of all this via the short blurbs, in diary format of the riders, workers, administrators and political views. Twenty-four hours still provides a lot of information and perspectives, with multiple insights as to what is wrong with the New York City subway system and what makes it unique in the City and broadly, the world.