Jump to ratings and reviews
Rate this book

VeriSM - Unwrapped and Applied

Rate this book
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

472 pages, Paperback

Published October 31, 2018

1 person is currently reading
1 person want to read

About the author

Claire Agutter

27 books1 follower

Ratings & Reviews

What do you think?
Rate this book

Friends & Following

Create a free account to discover what your friends think of this book!

Community Reviews

5 stars
1 (20%)
4 stars
3 (60%)
3 stars
1 (20%)
2 stars
0 (0%)
1 star
0 (0%)
Displaying 1 of 1 review
Profile Image for Dolf van der Haven.
Author 9 books25 followers
August 9, 2019
This book brings the VeriSM approach to service management alive. It is full of in-depth information about digital transformation and governance, followed by detailed guidance on the various components of VeriSM. The second half of the book illustrates the theory with many real-life implementation examples.
Slight annoyances: dense writing-style in some chapters and a fair amount of editorial issues that should have been fixed.
Displaying 1 of 1 review

Can't find what you're looking for?

Get help and learn more about the design.