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592 pages, ebook
First published September 10, 2019
People who care, act, and refuse to give up may not change THE world, but they can change many individual worlds.
I believed that the most important part of decision-making was not the justness of one’s intentions but the effectiveness of one’s actions.
The Heath brothers stressed that, counterintuitively, big problems "are most often solved by a sequence of small solutions, sometimes over weeks, sometimes over decades." "Shrink the change" became a kind of motto for me and my team, along with President Obama's version of the point: "Better is good."