Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

by Ryan Minton

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable. With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.

Genres: Business

158 pages, Kindle Edition

Published November 27, 2018

Reviews

[kathryn hoerman · Rating 4 out of 5]

book i read for class- might as well go towards my reading goal

for a little review i enjoyed that this book was very empathetic in its approach to both customers and employees from a management perspective

as a student working in customer facing front line jobs, i’m not really at the point in my career to implement suggestions from this book but recognize that this mindset is very beneficial to everyone involved

also- it was a quick read that was very easy to understand without wasting hours of time sorting through what the actual points of the chapters were

aw treating people like people leads to good results?? wow

[Rachel Troyer · Rating 5 out of 5]

Incredible book with kinds wisdom and insights on customer service and improving hospitality in any industry. Highly recommend it to anyone, especially those in leadership and management positions! You won’t regret it.

[William Brophy · Rating 5 out of 5]

Excellent Book

This book does an excellent job at providing ways to create a service culture that values both customers and employees. Highly recommended!