Emotionally Intelligent Design: Rethinking How We Create Products

by Pamela Pavliscak

As technology becomes deeply integrated into every aspect of our lives, we’ve begun to expect more emotionally intelligent interactions. But smartphones don’t know if we’re having a bad day, and cars couldn’t care less about compassion. Technology is developing more IQ, but it still lacks EQ.

In this book, Pamela Pavliscak—design researcher and advisor to Fortune 500 companies—explores new research about emotion, new technology that engages emotion, and new emotional design practices. Drawing on her own research and the latest thinking in psychology, neuroscience, and behavioral economics, Pamela shows you how design can help promote emotional well-being.

You’ll

How design has transformed emotion and how tech is transforming it againNew principles for merging emotional intelligence and design thinkingHow to use a relationship model for framing product interactions and personalityMethods for blending well-being interventions with design patternsHow emotional resonance can guide designers toward ethical futuresImplications of emotionally intelligent technology as it scales from micro- to mega-emotional spheres

Genres: Design, Nonfiction, Technology

416 pages, Kindle Edition

Published November 21, 2018

Reviews

[Sandra Bollenbacher · Rating 4 out of 5]

Very interesting book. I absolutely loved the author‘s humour and pop culture references (the hamster dance from early days internet!). She also mentions one of my favourite human beings (John Green) and one of my favourite podcasts (Conversations with People Who Hate Me) and uses my favourite emoji 🤔. Oh and Pamela, if for some reason you find yourself reading this: Yes, yes, I am a leaf lover and my love of fall is an important part of who I am! 😄🍁🍂