The Resilient Supervisor: Leveraged Leadership Skills for Supervisors In 9-1-1 Centers

by De Hicks

The resilient supervisory leader is not a freak of nature, an accident, or an odd combination of luck and good genetics who just happens intothe job. She is intentionally resilient. She has learned to manage her own assumptions, to focus on the few things in life and at work that really matter and has developed a bias for action.A resilient 9-1-1 Communications Center Supervisor is a leader who thrives under pressure, leads a complex team to higher levels of performance, and creates smooth order out of hourly chaos.Every high impact leader with whom we have worked believes people deserve good leadership. They believe in the mission of the emergency dispatch service. They are motivated by an insatiable curiosity for how things really are. They have a passion for the work and a buoyant, humble joy that brings a smile to the faces of theirteam members, even in times of great stress and pressure.It is my hope that you will benefit from what we have discovered through more than 30 years of study of these resilient leaders as you take some of these ideas and turn them into action and then, into habits.The people you serve deserve good leadership.

159 pages, Kindle Edition

Published November 25, 2018

Reviews

[Jennifer Melnyk · Rating 5 out of 5]

This was a fantastic book. I literally could not stop talking to the people around me about the things I was learning as I read it. I highly recommend this book to anyone working in emergency dispatching, whether you're a supervisor or not.

[Trae Maeder · Rating 5 out of 5]

A Must Read!

This is a must read for anyone who is currently, or aspires to be, a leader in the field of public safety communications. Hicks keeps the reading entertaining, while drilling home the key points and the necessity of behaviors comm centers need from their supervisors.