How Winners Do It provides a wealth of practical guidelines and office-tested strategies you can put to immediate use to reach the top of your profession. In straightforward, no-nonsense language Mercer spells out how to develop and improve the interpersonal and communication skills you need to survive and prosper in today's meaner and leaner work environment. Here's just a sample of what this comprehensive guide Powerful methods for persuading and influencing people to follow your suggestions; surefire negotiating tactics, including how to get people in the habit of agreeing with you, two steps to overcome resistance, and the one word winners should never use in a negotiation; six proven methods for quickly making a great impression on practically anyone; field-tested pointers on how to use "showmanship" to your advantage, including smart ways to publicize your successes without turning people off; the secrets of delivering dynamic presentations to any size audience, including the three DOs of first-rate presentations, how to handle hard-to-please audience members, and how to create visual aids that stand out; a five-step plan for conducting highly productive meetings; techniques that drastically cut the time and effort you spend writing reports, memos, and other forms of business communication; and much more. Based on dozens of interviews with a wide variety of successful business leaders, the guide shows you not just what to do to reach the top, but also how to avoid the career-busting moves that can threaten your success and your livelihood. "Must" reading for anyone wishing to soar to new heights of professional success, this important book is an eye-opening, on-the-job survival guide for our time.