Takeaways:
Likeability is a widespread cultural measure of a woman’s value, but it’s also a quality people perceive as diminishing her ability to lead.
Caring less what other people think of you is no solution to the likeability trap.
The trap is more destructive for women whose identities don’t align with the dominant culture.
Women’s ambition carries a likeability penalty – even though the desire to serve others often motivates that ambition.
The likeability trap catches women in politics, only more publicly.
Social media raise the stakes on likeability and authenticity. Decide how much to share.
People tend to discount and disrespect women who display anger unless they explain in the moment what made them angry.
Navigating the narrow parameters of likeability exacts an emotional cost.
Companies should move away from focusing on likeability as the primary requirement for women in the workplace.
Women can’t escape the likeability trap alone. Organizational and cultural change is essential.
Summary:
Likeability is a widespread cultural measure of a woman’s value, but it’s also a quality people perceive as diminishing her ability to lead.
Warmth, the primary attribute of likeability in women, reads as weakness in the male-dominated business world. Yet, the more a woman demonstrates strength, the more that world perceives her as unlikeable.
Authenticity is essential to likeability and effective leadership, but these demands compete, and juggling them puts women in a bind – making them feel that if they come as they are, they will be either inadequate or too much. The requirement to present yourself authenticity is even more challenging for those whose identities don’t align with the majority culture.
Even the most capable woman will have her leadership capabilities questioned if her warmth overshadows her strength.
The more a woman succeeds in her field, the less likeable she becomes. Asking for promotions, negotiating or claiming the achievements she has earned – all make other people like a woman less. The more successful she becomes, the higher she rises, the more others think negatively about her. They assume she is cold, her motives are dubious and her methods are underhanded.
Caring less what other people think of you is no solution to the likeability trap.
You can’t “make people like you.” You can behave in positive ways – demonstrating compassion, curiosity and friendliness – but you have no control over how people will perceive your actions. Cultural expectations and stereotypes around gender, race and ethnicity saturate perceptions of likeability. People have biases in favor of those they see as similar to them – this is “in-group bias.” Implicit bias often determines who people think “fits in” and who gains advancement in an organization, but decision makers often express their rationale as a subjective sense of likeability.
The solution to the likeability trap is not to just decide to care less what others think of you. That doesn’t solve the problem, and it falsely suggests that women are solely responsible for changing themselves to accommodate a cultural mandate.
To fully empower women to lead, we have to stop asking women to reimagine themselves and, instead, encourage everyone to reimagine leadership.
Every woman has to decide how important it is to be likeable, authentically true to herself, and committed to her own professional and personal goals. Women should concentrate on working together to resist and reshape the cultural constraints that hold them back. By focusing on the work they get done – and less on how it gets done – women and society can revise and expand the culture’s understanding of the nature of leadership.
The trap is more destructive for women whose identities don’t align with the dominant culture.
Women who seek leadership roles experience competing demands to be likeable and authentic. The result is often an exhausting performance of warmth and authenticity that they curate to be acceptable – but not a genuine expression of a woman’s true self. When women behave in ways that feed into or run counter to their gender, race or ethnicity stereotypes, people tend to perceive them as incompetent or unlikeable. People from the LGBTQ and disabled communities experience similar challenges. Some people think of mothers as less competent and less deserving of employment and equal salaries.
You can be told to bring your whole self to work only to realize what you probably already knew: that your workplace hasn’t done the work necessary to receive you, and so instead you must continue in ways big and small to ‘cover’.
In the United States, 50% of employees say they minimize some aspect of their identities to avoid stereotyping and workplace bias. This constant vigilance and emotional labor saps energy they could otherwise spend doing great work.
Women’s ambition carries a likeability penalty – even though the desire to serve others often motivates that ambition.
The “Success Penalty” for women – becoming less likeable – sets in before a woman succeeds. It begins when she tries to be successful. Onlookers often see women’s ambition – and the actions it prompts – as a demerit. When a competent woman applies for a position, she may find that the hiring criteria become less about essential skills and more about social presentation.
This isn’t about you…You are not alone…You don’t need to change…the system does.
When women take credit for their achievements – an essential form of self-promotion for aspiring leaders – people consider them insufficiently modest and less likeable, and thus they are less likely to win jobs. Negotiating for better salary and contract terms makes women less likeable and more apt to experience rejection. Women who ask for what they want pay a penalty for their brazenness. Acting entitled to equal treatment and behaving in a “dominant” way makes them less likeable.
Ambition, despite its more negative connotation for women, is an indicator of resilience. Black women are more likely to be unapologetically ambitious. Given current biases, they can’t afford to be wishy-washy about their goals. They see leadership as an opportunity to reshape how their field does business, to exert influence on others in positions of authority, and to empower themselves and others. One of the most common reasons women give for seeking leadership is the opportunity it provides them to help others.
The likeability trap catches women in politics, only more publicly.
Women in politics experience the same double-binds and paradoxical expectations around likeability as women in the business sector, but their situation is amplified by greater public scrutiny. To win election, women – unlike men – must be judged to be likeable and competent.
There is a bias against women who seek power, women who think they have what it takes to lead, and women who take credit for their success.
Confidence is the indicator of that winning combination. The traits that demonstrate confidence include relatability, a self-deprecating sense of humor, the ability to tell stories, and the willingness to both take and share credit for successes. Media evaluations of a female candidate’s appearance make her seem less likeable, credible, confident, qualified and effective, whether the assessment of her looks is favorable or unfavorable. Men suffer no equivalent demerits. Voters want “authenticity.” When women politicians declare themselves fit for office and capable of winning elections, people perceive them as acting selfishly and making “a power grab,” even if public service is their goal.
Social media raise the stakes on likeability and authenticity. Decide how much to share.
The performative nature of social media platforms compounds the challenge of authenticity. Women with prominent public profiles must develop a tough skin for criticism. Women with a high profile on social media are liable to be the targets of abuse and trolling, often in a sexually and physically threatening manner.
If anything, realizing that the deck was stacked against them, most women became more comfortable just being themselves.
Social media reward people for showing only those parts of themselves they believe will garner “likes” and “shares.” For a lucky few, salient aspects of their personalities translate well into videos and tweets. That makes them relatable to a sizable audience. But for most people, especially women, being one’s true self in the social media sphere is risky. In her human imperfection, a woman can provide endless fuel for haters. Each woman must negotiate this trade-off. You can choose to be genuine in the parts of yourself you put into the public sphere while revealing your full private self only to those you love and trust. If you need to and are able to, create breathing space between your publicly shared self and your private life.
People tend to discount and disrespect women who display anger unless they explain in the moment what made them angry.
Women who express anger in the workplace are often punished with reputations for being less competent. People more often attribute women’s anger to innate character or mood, and see men’s rage as a response to an external situation. The conclusion becomes that an angry women is out of control. To overcome this bias, women must deliberately state, in the moment, what aspect of the circumstances triggered their anger.
Most of us want to be liked, but I think women feel a special pressure to be pleasant and accommodating.…Sometimes it’s more important to be respected than to be liked.” – Carly Fiorina
Men’s anger can lend a greater aura of competence, potency and persuasiveness. An angry woman’s persuasiveness often diminishes. The prevailing culture condones men’s anger in a way that it does not accept women’s anger.
Navigating the narrow parameters of likeability exacts an emotional cost.
The constant need to evaluate what others are thinking about you leads to overthinking about other people’s perceptions. Detaching from caring too much about what others think of you takes time and practice. Focus on taking care of and being generous with yourself. Give yourself permission to be authentic in your personal life. Surround yourself with people who support and love you for who you truly are.
The world will always supply enough critics, so do not be your own worst critic.” – Arianna Huffington
In the workplace, ask for concrete, specific feedback. Request that any criticism focuses on matters that affect your work. When you encounter a negative label or critique, ask “compared to whom?” Find a sponsor who actively advocates for you, defends you and connects you to people who can help you advance. Seek a powerful ally with shared strategic interests. Know your worth and know when to move on; sometimes leaving an unhealthy environment is your best option. Look for a professional setting that values you and treats you well.
Companies should move away from focusing on likeability as the primary requirement for women in the workplace.
Effective leadership marries steadiness with openness and emotional intelligence. This requires self-awareness and an accurate, dispassionate assessment of how you affect other people. To make it more likely that your colleagues will value and respect you, act with integrity. When you offer clarity and accountability, you will be more “relatable” because others will understand the motives behind your decisions. Cultivate relationships with people who can advocate for you, and who will champion your initiatives and publicize your achievements. Remember that the person whose good opinion matters most is you.
We need to reconsider what this emphasis on likeability and its narrow definition is costing us.
The requirement to put likeability ahead of all other leadership qualities genuinely harms women. It drains energy from the skills women could be learning and the constructive professional relationships they could be fostering. In a future economy where AI dominates, the uniquely human qualities of creativity, collaboration in diversity, and empathetic communication – leadership styles frequently attributed to women – will be essential.
Women can’t escape the likeability trap alone. Organizational and cultural change is essential.
Women can use what power they have to make sure that they don’t perpetuate the problem. They can work together to call an employers’ attention to the ways that likeability is a cover for bias. To that end, promote and champion the good work of the women around you. Business policies should set standards for and encourage sponsorship. Performance review practices must prioritize results over matters of leadership style and likeability. Evaluations should consider concrete objectives and use critiques that show how specific behaviors led to particular outcomes. Rather than providing feedback only at annual reviews, managers should give it more frequently, gather data more regularly, and develop a broader view of an employee’s performance with feedback from her colleagues, clients and peers, not only her manager.
Create “a culture where women are seen by others as leaders, see themselves as leaders and are given opportunities to lead, just as they are.
White male managers can hire for diversity without penalty. Women and minority managers are perceived as less competent when they hire people like themselves. Yet, companies benefit from teams with diverse members who feel free to be themselves, offer a variety of perspectives, and cultivate increased creativity and innovation.