ITIL 4 Foundation

by AXELOS

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. Perfect for passing the ITIL 4 Foundation exam and for lifelong career reference, ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Unknown Binding

Reviews

[Elmir Mammadov · Rating 4 out of 5]

Nice book to pass ITIL v4 Foundation exam. Onlu Value chain activities are not clearly explained.

[Daniel Gervais · Rating 3 out of 5]

Does not contain sufficient context and applicable guidelines to be considered usefull other than to pass the exam.