Fare benchmarking: i metodi e le tecniche pratiche

by Michael J. Spendolini

The original edition of this book was the first guide to present a pragmatic model for using the breakthrough quality tool called "benchmarking". In the eight years since, readers have gobbled up over 80,000 copies. The new second edition is a thorough update and includes scores of fresh examples and current "lessons learned" from world-class benchmarkers such as Ford, Lucent, USAA, Dow Corning, Intel, Kodak, Dupont, and Sprint. Readers learn how to:
-- Master the basics: determining what products or processes to benchmark, forming a team, identifying partners, collecting and analyzing the information, taking action
-- Utilize recent modifications to the model and incorporate new protocols, research, and changes in deployment methods
-- Understand the connection between benchmarking and its subset, known as "best practices" -- a field that's received much recent attention
-- Take advantage of e-mail, the Internet, and intranets -- and the tremendous impact these developments are having on the state of benchmarking today.

Genres: Management

256 pages, Paperback

First published April 1, 1992

Reviews

[Martha · Rating 3 out of 5]

I was quite pleased to find that this book was much more helpful than I originally thought it might be. My focus is on non-profit management, not the business audience the book is clearly written for. However, Spendolini does a good job at outlying the basic theory and steps of benchmarking in a way that I found to be much more helpful (at least for my purposes) then the other benchmarking titles I referred to as research sources for a benchmarking project.

[Danny · Rating 5 out of 5]

El único libro completo de benchmarking!

[Pedro LC · Rating 5 out of 5]

A treasure in form of book, used in my project of tesis, very good, very simple.
Totally recomended.