This book introduces performance teams, human resource developers, trained, and total quality managers to data-based, problem-solving strategies. After completion of this module, participants should be able to complete the following - identify and describe at least five benefits for individuals and companies employing systematic problem-solving strategies. - identify and describe the steps of a data-based problem-solving strategy. - complete practice exercises related to each step of the strategy. - apply the problem-solving process employing the actions proposed for each step. - describe and discuss barriers and challenges to problem-solving in daily activities.