If your organization is experiencing high employee turnover, a growing number of customer complaints, significant growth, or an elevation in employee accidents, you need written standard operating procedures, and you need them now.
You don't need to spend months creating a solid set of documented operating procedures for your organization. And you don't need to spend thousands of dollars hiring professionals to write procedures.
This newest addition to the Practical Office Guide series provides you with a blueprint to get you started TODAY toward the creation of a set of high quality operating procedures.
This book is very practical and easy to read. Pragmatic in its form and in all the information it contains. To be the my first reading about SOPs it was very useful like an introduction if you would like to go for deeper information.