REALLY??!!: 99 Lessons Learned From My Customer Service Adventures

by Gary Wrenn, Elizabeth Robbins (Editor)

Service industry friends… Are you tired of the real-world negativity? Jaded from years of customer service? Read this joyous book and experience life lessons Gary learned from cleaning movie theater auditoriums, serving drunks, slinging high priced menu items, smiling all day at a magical theme park, selling insurance to the military, parking cars for a dollar, and serving with a smile at forty thousand feet.Questions answered by this Where is the weenie stretcher? What is craya? Do restaurants have green lemons? How much walrus butter does it take to make one batch of butter pecan ice cream? What time is the 3:00 parade? Is eating an edible before work a good idea? How many sake bombs does it take to wake up half naked in the botanical gardens? How do movie theater employees protect themselves during Adam Sandler movies? Is karma real? How can you stay positive when dealing with people all the time?Shared with an optimistic viewpoint, these stories, lists, and adventures seek to teach you how to see the good in the crazy things that happen to us in the customer service world."A Fun Five Stars! As someone who has worked in customer service jobs my whole life, the anecdotes and lessons in this book really resonated with me. From tales of employee hijinks to the fine art of providing excellent service, if you've ever worked in this industry, you'll love this book and reminisce about the good old days before corporations sucked all the happiness from your soul. And, if you've made service your lifetime career, you'll benefit from the lessons learned."-Elizabeth Robbins, Editor

232 pages, Kindle Edition

Published February 1, 2019

Reviews

[Lisa Wilkes · Rating 5 out of 5]

Relatable book filled with humor and insight

After college and before launching my aviation career, I spent four years waiting tables. The whole time, I was secretly hoping for my big break as a writer. I was surprised to discover that i actually enjoyed the restaurant industry, for reason quite similar to the ones described in detail throughout this book. I found myself chuckling at the anecdotes embedded in Really?! So many of these stories were eerily relatable and reminiscent of my own experience at various restaurants. At times, I got a bit choked up by some especially poignant tales/memories. As a reader and a writer, I’m a huge fan of happy endings. Gary Wrenn’s book contains just the right amount of optimism and gratitude to flawlessly achieve this. I’d highly recommend this book to anyone who has ever worked, or is currently working, in any form of customer service.