Veština uspešne komunikacije

by Casey Hawley

People skills, also known as interpersonal skills, are the key to success in work and life. It seems like common sense, but so many people have difficulty grasping and mastering the most effective ways to interact with others, especially in an increasingly digital world. In this book, readers get:

- How-to advice on the foundations of effective communication, including listening, empathy, clarity, conversation skills, and diplomacy.

- Examples of interactions in various work and life situations, including those that went well and those that didn't-with advice to improving outcomes.

- Tips on understanding and maximizing nonverbal communication, such as facial expressions, voice tone, posture, and gestures.

- How to courageously and assertively handle conflict and have difficult conversations, such as bad news, disagreements, apologies, and resignations.

- Tips on profiling the audience, and public speaking to large or small groups.

- Steps for being more influential and persuasive, collaborating effectively with partners, and knowing when to stay silent.

- Dealing with differences, coping with difficult people, and identifying one's own unique gifts and style.

334 pages, Paperback

First published October 28, 2014

Reviews

[Justin · Rating 3 out of 5]

It was a little long winded and not exactly what I needed, but the information was interesting.

Upon first impression people are wondering if you are smart, likeable, and trustworthy. People love to share things they like with others. People like to teach novices and their is a short supply of people willing to learn. Be yourself and don't act differently with different people. Apologize quickly. It's good to make listening sounds. Change eye width when talking. Talking very soon after someone finishes makes it seem like you weren't listening and were just waiting to talk. Don't abruptly change topics.
You should respond in a way that shows that you are listening. Acknowledge how the other person is feeling: "That must have sucked." A good conversationalist can shake up a conversation by asking an unexpected question. To tell a good story, appeal to the senses.

[Elentarri · Rating 3 out of 5]

Well, I've never been able to plaster a fake smile on my face, lie to people and make irrelevant small talk about the silliest things. It just doesn't work. So I decided to see what this book on "People Skills" had to say. I'm not sure how successful this book will end up being as it tells you how to interact with people, but doesn't really show you. It's too vague.

[Koča Milovanović · Rating 4 out of 5]

Useful guide on how to develop your communication skills.

[Christal · Rating 4 out of 5]

You don't have to have poor people skills to read the Idiot's Guide. More so, it enhances your knowledge, skills and abilities to communicate effectively with other people. I found some parts of it to be hilarious.