Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes

by Susan S. Raines

Conflict Management for Resolving Workplace, Client, and Policy Disputes provides current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. Great managers and leaders understand they must communicate effectively, lead diverse teams, provide effective feedback, meet customer expectations, attend to organizational culture, and proactively manage relationships with vendors and regulators. This text provides skill-building exercises to help you lead effective meetings, build strong teams, conduct performance appraisals that motivate team members, coach employees and other managers through difficult times, and craft a positive brand image for both your organization and your own career.

The text is divided into three Conflict Management & Collaboration basics, including assessments designed to rate your current skills and set goals for growth; Strategies for preventing conflicts inside your work teams and organizations, including tips for giving feedback, motivating team members, and creating positive organizational cultures; and Processes and skills for enhancing relationships with external stakeholders such as customers, vendors, and regulators. Thoroughly updated, this new edition incorporates a greater number of skill-building exercises, discussion questions, and goal-setting suggestions to allow for the active transition of these skills from the printed page into your daily work life.

432 pages, Paperback

First published December 14, 2012

Reviews

[Jamil Almatrafi · Rating 3 out of 5]

It is a great book that enriched my knowledge about management but it was written mainly for top managments like CEO who could design and change the orgnization policy.

personal conflict is not covered deeply here and thats why I gave it 3 stars


كتاب ممتاز يثري الخلفية الادارية للمدراء و لكن يركز اكثر على القيادات العليا ممن يمكنهم تغيير السياسات لمنظماتهم كما ان الكتاب لا يتطرق الى ادارة الصراعات على المستوى الشخصي الا في حدود ضيقة لذلك الكتاب لا يستحق اكثر من 3 نجوم