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The Art Of The Call: A "Service the Journey" Guide for 9-1-1 Dispatchers
The Five Mega Keepers of Perception As Discussed within This Book! Your microphone is always on!
We do not have the same starting points, nor run at the same pace! We do not speak the same language, even if we all speak English. Perception is driven by the perceiver—from underneath a “Thatch Hut.” What is insignificant to you can be extremely significant to someone else!
We do not have the same starting points, nor run at the same pace! We do not speak the same language, even if we all speak English. Perception is driven by the perceiver—from underneath a “Thatch Hut.” What is insignificant to you can be extremely significant to someone else!
179 pages, Kindle Edition
Published January 22, 2019
22 people are currently reading
6 people want to read
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Displaying 1 - 2 of 2 reviews
July 19, 2020
I am New at the job
This should be mandatory reading for new dispatchers, the book was a quick read with well thought out points. It was easy to understand and well laid out, it was funny and entertaining which captured my attention and kept it the whole dread.
This should be mandatory reading for new dispatchers, the book was a quick read with well thought out points. It was easy to understand and well laid out, it was funny and entertaining which captured my attention and kept it the whole dread.
November 17, 2020
Great Read! Very helpful insights
Highly recommend reading this book it helped me get a better picture of dispatching. Encourages readers to think outside the box
Highly recommend reading this book it helped me get a better picture of dispatching. Encourages readers to think outside the box
Displaying 1 - 2 of 2 reviews