ITIL Foundation ITIL 4 Edition

by The Stationery Office (Editor), Claire Agutter

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

212 pages, Paperback

Published February 4, 2020

About the author

TSO (The Stationery Office) is a British publishing company that was created in 1996 when the publishing arm of Her Majesty's Stationery Office was privatised.[1] TSO is the official publisher and the distributor for legislation, command and house papers, select committee reports, Hansard, and the London, Edinburgh and Belfast Gazettes.[2] It publishes more than 9,000 titles in print and digital formats each year, making it one of the largest publishers in the UK by volume.[1]

TSO provides services, consultancy and infrastructure to deliver all aspects of the information lifecycle. TSO experts help to create, structure, capture, transform and deliver important information. TSO developed legislation.gov.uk with The National Archives, providing full access to the statute book as open data.

The TSO OpenUp® platform is a collection of integrated services available as Software as a Service (SaaS),with the aim of providing a highly scalable and resilient platform that allows organisations to store, query and enrich their data.

In 2007, The Stationery Office was bought by Williams Lea. In 2006 Deutsche Post DHL, the leading logistics group, acquired a majority stake in Williams Lea.

Reviews

[Scott · Rating 4 out of 5]

Purely from the point of view of the exhaustive content, covers all the bases of the foundation course in detail with a fictional car rental company used throughout to illustrate the examples.

[Ingmar Boddington · Rating 4 out of 5]

Good quality print with exhaustive detailing of all the elements of the ITIL framework included in the Foundation exam. I found that this book combined with some mock exams was all the material needed to prepare and pass the certification.

I'll avoid commentary on the relative merits of the framework itself :P

[Willow Rankin · Rating 4 out of 5]

Absolutely perfect companion for the ITILv4 Foundation exam. It explained all the key concepts in an easy to read way, and I really enjoyed the glossary at the back.
This, coupled with virtual learning and a couple of mock exams meant that I passed the exam.
The only bit I found rather annoying was the Axios car rental company used as examples, but other than that cannot fault it for students.
I will be purchasing a hard copy of this to keep as a handy reference.

[Joe Peichel]

Reading this as part of my degree program (BS in Cybersecurity and Info Assurance at WGU.edu). Great reminder about how to apply ITIL thinking to enterprise processes, and v4 stitches in how ITIL relates to other philosophies and frameworks like Agile and Lean. Also found an intriguing source (alternative to Amazon) - https://www.directtextbook.com/isbn/9....