The Customer Code of Ethics - The Eight Beliefs of a Great Service Attitude

by Laura Stack

The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service 1. The customer is Number One. 2. Customers deserve to be listened to. 3. We work hard to understand and solve the customer's problem. 4. We strive to maintain a positive attitude, even with difficult customers. 5. Everyone in our company impacts customer service. 6. Our customers are our future. 7. We never treat our customers with indifference. 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.

22 pages, Kindle Edition

Published March 1, 2013

About the author

Laura Stack, MBA, CSP, CPAE, is best known by her moniker “The Productivity Pro®.” Stack is an award-winning keynote speaker, bestselling author, and noted authority on sales, leadership, and team productivity. She is the President & CEO of The Productivity Pro, Inc., a boutique consulting firm helping leaders increase workplace performance in high-stress environments.

For over 30 years, Laura Stack’s keynote speeches and seminars have helped associations and Fortune 1000 corporations improve output, increase speed in execution, and save time in the office. She is a high-energy, high-content speaker, who educates, entertains, and motivates professionals to deliver bottom-line results. Stack is a member of the prestigious CPAE Speaker Hall of Fame, which has fewer than 200 members worldwide). She has earned the Certified Speaking Professional (CSP) designation from the National Speakers Association, of which she was its president in 2011-2012.

Laura Stack is the bestselling author of nine books published by Random House, Wiley, and Berrett-Koehler, including her newest, The Dangerous Truth About Today’s Marijuana: Johnny Stack’s Life and Death Story (Freiling, July 2021). Her books have been published in more than 20 foreign editions, and she is a featured columnist for the American Business Journal, LinkedIn, Time Management, and Productive magazines. Stack has produced more than 50 online productivity training programs.

Laura Stack has been featured nationally on the CBS Early Show, CNN, NPR, Bloomberg, the New York Times, USA Today, the Wall Street Journal, Entrepreneur, and Forbes magazine. Stack has been a spokesperson for Fellowes, Microsoft, 3M, Skillsoft, Office Depot, Day-Timer, and Xerox. Her client list includes top Fortune 500 companies, including Starbucks, Wal-Mart, Aramark, Bank of America, GM, Wells Fargo, and Time Warner, plus government agencies such as the Internal Revenue Service, the United States Air Force Academy, the Census Bureau, the U.S. Senate, and the Department of Defense.