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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such
Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.
This is a second edition. The first edition of this book was published under the title, Service The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such
Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.
This is a second edition. The first edition of this book was published under the title, Service The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
228 pages, Paperback
Published March 15, 2019
51 people are currently reading
41 people want to read
About the author
Jeff Toister
6 books19 followersJEFF TOISTER is an author, consultant, and trainer who helps customer service teams unlock their hidden potential.
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December 30, 2022
An Excellent Business Resource
If you'd like to improve the customer service at your company, read this book and learn how to overcome the obstacles listed in it. Along with the "antidotes" to those obstacles are vivid real-life examples and ways to define and reinforce your service vision. Highly recommended!
If you'd like to improve the customer service at your company, read this book and learn how to overcome the obstacles listed in it. Along with the "antidotes" to those obstacles are vivid real-life examples and ways to define and reinforce your service vision. Highly recommended!
Displaying 1 of 1 review