What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades it turns out there is plenty to learn. Dennis Snow s Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like What Time is the 3:00 Parade? Is Not a Stupid Question. The mouse is very candid here no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.
I read this book after seeing a presentation Dennis had collaborated with my company on customer service. He brings a lot of humor and common sense into the lessons in this book. Great for anyone; whether you're in Corporate America or own your own enterprise.
Disney consistently rates in the lists of the top companies to work for. What is it's secret? Basically, they treat their employees, and their employees treat their customers like important people. while the concepts are basic - treat every question as if it's the first time you've heard it, leave your personal baggage at the door - we often forget to practice them. This is a quick read to remind us that the way to be respected is to treat everyone with respect.
Since 2010, I have read this book 5 different times. Great lessons can be learned and implemented if you take everything in it seriously! Highly recommended.