Woof. This was... a text.
So this isn't so much a "book" (well, I mean it is, obviously) as it is a thesis of academic writing. Which.... isn't bad per se. But just definitely not what I was looking to pick up in my free time. This definitely has the air of a professor who wrote the textbook for a class. Which... I have my own thoughts about.
The book itself wasn't terrible, although a bit dry and difficult to follow for me. I was hoping to learn a bit more about the actual formulation of apologies and what reconciliation looks like. But it was mostly political examples.
For the topic, I found Sorry, Sorry, Sorry (alternatively titled Getting to Sorry) by Marjorie Ingall to be more interesting.