Tqm: The Mechanics of Quality Processes

by Richard S. Johnson

This 3rd volume is designed specifically for newcomers to quality programs. Inside the comprehensive resource, readers will find the basic mechanics needed to develop and implement a successful TQM program. This volume offers fully-developed chapters which lend easily for use as individual training courses and broad-based topics that apply equally to manufacturing service, education, military, government, and nonprofit organizations.

268 pages, Hardcover

First published March 1, 1993