This book is sort of a review of the literature of productivity, efficiency, being calm, conflict resolution, focus, etc., all the stuff of a "good day" at work. All of that is pure ruby and pearls to this superdork.
But while I enjoyed this, what David Brooks did in The Social Animal, which is similar in topic (though it's about how to have a good LIFE instead of a good day), made that a book I'm positive will stick with me longer than this one. He reviewed the literature via fictional characters that I actually gave two craps about. Senorita Webb uses examples of people in the workplace, but the examples are little anecdotes. Senor Brooks uses the same characters over the course of their lives to illustrate how the data applies. Good lesson, all you writers out there! Make me CARE about the topic, not just interested in it.
I'll spare you a summary of the review of literature, with one exception. This pup is yet ANOTHER book that says we should all be exercising and meditating!
Productivity: Beating Procrastination
- Picture the benefits
- Plan a short-term reward
- Tie the first step to something you like (or like doing)
- Amplify the downside of inaction
- Ask the five whys to get to the true blocker
Productivity: Choosing your filters
- Aim
- What matters most in making this a success, and how does that affect what your real priority should be?
- Attitude
- Are your concerns helping your priorities, or hurting them?
- Assumptions
- What negative expectations do you have going into this? Can you challenges these?
- Attention
- Given your real aim and your assumptions, where do you most want to focus your attention?
Productivity: Planning deliberate downtime
- Take smart breaks
- Make decisions at peaks, (not troughs)
- Don’t decide when you are tired or hungry!
- Schedule transition time between meetings (smart, Google-style meetings, 25 minutes for 30-minute meetings, 50 minutes for hour-long meetings)
- Allow reflection time
Productivity: Reinforcing your intentions
- Mental contrasting
- Think of what could get in the way of your plans, and create a “When-then” plan
- Priming
- Thinking of cues to help you stay on track
- Mind’s-eye rehearsal
- Visualize perfect execution, and think of a time in the past when you did it well.
Productivity: Singletasking
- Batch your tasks
- Zone your day
- Remove distractions
- Plan small rewards for good behavior
- Share your wisdom
Productivity: Overcoming overload
- Mindful pause
- Don’t try to hold everything in your head
- Write it down (to dos and notes to remember)
- Most important thing
- Smallest step first
- Comparative advantage
- What are you uniquely qualified to do
- Positive no
- Start your decline with warmth
- Set boundaries
- What are your boundaries
- What is the clearest way to communicate this
- Automate small daily decisions
- Single tasking!
Relationships: Bringing out the best in others
- Extreme listening
- Coach, don’t tell (use the GROW model: Goal, current reality, options, way forward)
- Give brain-friendly feedback
- Be fair (be as transparent as possible when making tough decisions)
Relationships: Building real rapport
- Set collaborative intentions
- Ask quality questions
- Create a sense of in-group
- Look for points of similarity or connection (shared goals, gripes, or interests)
- Use reciprocal disclosure
- If you want them to open up, you have to open up first.
- Pocket your phone
Relationships: Resolving tensions
- Find common ground
- Spread positive contagion
- Assume good intentions, bad circumstances
- Notice-acknowledge-offer
- “I noticed that…” “I’m sorry, that must be hard…” “Is there anything I can do?"
- Manage your own baggage
- Identify your own hot-button patterns
- Raise difficult issues with skill
- Set your collaborative intentions
- Then, in conversation, ask permission, make factual observation, share your feelings, invite other person’s perspective, and jointly discuss a solution
Thinking: Making wise decisions
- Notice when automatic system is talking
- Adopt a cross-check routine
- Don’t default
- Play devil’s advocate
- Mandate dissent
- Never say never
- Conduct a pre-mortem
- Watch out for system fatigue
- Pause if you are feeling impatient, distracted, clumsy, etc.
- Resolve dilemmas with greater ease
- Ask what “could” I do rather than what “should” I do.
Thinking: Boosting your brain power
- Start with positive framing (before getting to the tough stuff)
- Draw the issue tree (break down problems to smaller parts)
- Harness your social brain (imagine a user or customer going through the situation)
- Look after smart basics (remove distractions, exercise, get sleep
Influence: Getting through their filters
- Provide a reward: surprise, novelty, or anticipation
- Emphasize the human angle, with the formula: “People plus positive emotion"
- Show how your idea affects real people. Invite audience to put themselves in their shoes.
- Make it fluent
- The easier to understand, the better. Rhymes rock!
- Don’t assume they know what you know.
Influence: Making things happen
- Provide context
- Make it easy for folks
- Work out what might prevent people from doing what you hope and remove that barrier
- Make a concrete suggestions to anchor the discussion and reduce the amount of thought needed
- Provide visual cues that draw attention to the outcome you want
- Bring the benefits to life
- They might not be obvious to others
- Use social proof
- Get folks involved
- Either their thoughts or get them physically involved
- Give as well as take
Conveying Confidence
- Reframe nerves as excitement
- Connect to your values
- What’s the bigger purpose of what your asking or advocating
- Take your space
- Power pose
- Keep track of your successes
Resilience: Keeping a cool head
- Label the emotion
- Get some distance
- Ask, “What can I learn from this?"
- Deep breathing
Resilience: Moving on
- Reappraise the sitiation
- What are the true facts
- What are the assumptions
- Ditch sunk costs
- Find a new path when someone messes up.
Resilience: Staying strong
- Sleep
- Exercise
- Meditate
Energy: Topping up the tank
- Experiment with the 7 energy boosters
- three good things
- random kindnesses
- finding something interesting
- give yourself a quick win
- social connection
- finding a personal purpose
- smile
- Know your typical energy highs and lows
- End on a high note
Energy: Play to your strengths
- Identify your signature strengths
- Apply your strengths more consciously
- Harness personal interests for reinspiration at work