Want to read but don't have enough time? Then grab a Susan Brown Summary of Never Split the Difference now!
Here's a brief sample of what you'll see in this summary book:
Act like a Mirror
There are a lot of voices in a negotiator and the other party's heads during a negotiation. They act like a schizophrenic. A negotiator must silence both the voices in his own and the other party's heads. Avoid prioritizing your argument as a negotiator. In the initial phases of a negotiation, a negotiator must avoid thinking anything about what to say. Your entire focus should be on the other person and what they are saying. The sincerest form of active listening, along with the tactics described in the upcoming chapters, will enable you to disarm your opponent.
You will operate with the aim of recognizing the needs of your opponent and help them feel sufficiently safe to discuss what they want in great detail. When they talk about what they want, you all be able to reveal their needs. People express their wants more readily than their needs, since their needs are linked with survival. It all starts with listening. Turn everything in the direction of the other person and validate their emotions. Develop trust and a sense of safety, so that a true conversation can start. This will build a rapport between the two parties.
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*This is an unofficial summary designed to enhance your reading experience and it is not the full book nor is it affiliated with the original book.
No time to read the whole book, but the tactics explained in this brief overview is helpful to remind myself how to better communicate with anyone under any circumstance.