People Love You: The Real Secret to Delivering Legendary Customer Experiences

by Jeb Blount (Narrator)

How to become a customer-focused company that people like, trust, and believe inToday, businesses are finding it increasing difficult to compete in a marketplace where "everything looks the same." In this environment, service and the people who provide that service are what makes a vendor unique. When you make customers love you, you create an unbreakable bond that delivers long-term growth and profit. "People Love You" focuses on teaching account managers how to improve critical interpersonal and customer relationship management skills. In the end, customers are not loyal to products, services, or companies. Instead, they are loyal to people they like, trust, and believe in.Provides a practical, actionable, and easy to implement approach to building unbreakable emotional bonds with customers that last a lifetimeAuthor Jeb Blount is a sought-after speaker, trainer, and professional sales coach and publishes Sales Grave Magazine, a destination site for sales professionals, sales leaders, executives, and business owners, which has become the most visited sales website in the world

When you develop interpersonal skills among all of your employees, you'll build a business that leaves a positive impression on all of your customers, creating a bond that will keep them coming back for a lifetime.

Genres: Business, Nonfiction

Audible Audio

First published January 22, 2013

Reviews

[Emileigh]

Work read- great for someone without emotional intelligence or situational awareness

[Miguel]

I am a fan of Jeb Blount and got the set. But I realized that people buy you, people follow you and this people love you are basicly the same book with here and there a change.

[JuanPe Belmonte]

‘People Love You’ es una lectura interesante y consistente con el estilo de otros libros de Jeb Blount. Ofrece valiosas perspectivas para cualquier persona en roles de Customer Success, enfocándose en cómo construir relaciones sólidas y brindar un servicio excepcional. Un recurso útil para quienes buscan mejorar la conexión y fidelidad con sus clientes.

[Kelly Mcquiston]

Quick read with great reminders that should seem obvious and yet are likely forgotten by those of us in the customer experience industry as we get mired in our daily workload.

[Nicholas Why]

Not that you didn't already realise some of the things being written about in this book but u get reaffirmation. If u have reasonably high EQ, these techniques act as good reminders. If u need to have 1 take away: Listening to customers will get u everywhere.

[Heather]

This book is a good guide to some basics of customer service. Anyone who is familiar with the topic though could probably skip this one.

[Sincerely Mai]

Sorry to say but nothing new to learn for me except some positive sayings and quotes which I can reflect. No recommend for this book.

[Carol Keller]

This was speaker at RE/MAX Integra event in Indy. A basic customer service book. I really want to read another of his books