Our healthcare system needs a reboot, and it starts with technology.
From hours-long wait times to sky-high deductibles, American patients are growing more and more frustrated with their healthcare options. They're being exploited for profit and misdiagnosed. They're overwhelmed with information and see no results. They're tired of medical errors and overworked doctors.
They're in need of hope.
In Hope over Experience: How Big Data, Automation, and AI Can Fix Healthcare, Dr. Alan Scarrow, neurosurgeon, attorney, and former president of Mercy Health System, delivers thought-provoking solutions to everyday healthcare problems, such as:
—Adopting connected, wearable technology that can direct people to medical attention when necessary; —Connecting digital information in patient health records with the latest online medical research to assure accurate diagnosis and custom treatment plans; —Capturing data directly from medical devices, thus improving the speed and safety of care while decreasing provider fatigue.
But it doesn't stop there. Technology can empower people and give them a greater sense of control over their own health. It can free providers to focus on the things that only human beings are capable of: showing empathy and establishing trust. Technology can make healthcare more automated, but it must never make it less human.
Our healthcare system may be a mess, but there's hope in big data, automation, and AI to revolutionize this industry for the well-being of Americans. Hope over Experience is a must-read for anyone who knows we deserve better care.
"Organizational complexity is a primary driver of provider and coworker dissatisfaction in healthcare." (p. 53). I appreciate the explanation Dr. Scarrow provides of complexity vs. complication. It seems most of the book is spent detailing the problems with healthcare - trying to help the layperson understand all the cogs of the massive machine that healthcare has become. I also appreciate the explanation regarding personal responsibility on the part of the patient. So many patients incur an immense drag on the system and costs to the tax payer because they live an unsustainable lifestyle that requires intervention by medical professionals. Somehow, Dr. Scarrow remains optimistic that healthcare can get better at providing low-cost care efficiently while still implementing the latest technology. But, exactly how that is going to happen is sketchy. It will involve privatization of specific aspects of the current hospital system (i.e. Urgent Care clinics) and a lot of disruption of the "way things have always been." I feel like it was written at a crucial time - it was definitely educational for me - since so much is changing with healthcare and many of us just don't understand the behemoth that looks like a shiny, pretty building on the outside. Now, let's get a sequel addressing the current COVID-19 crisis.