Good Ideas:
-encourage effort, not results
-mistakes are a way to learn
-see behavioral problems as isolated incidents, not as a pattern of irritating behavior i.e. a character flaw, or it may become a character flaw. Always allow them to change without "I told you sos"
-validate and empathize with the feelings
Favorite quote:
"Many conflicts between adults and children turn into a standoff between two emotionally overwhelmed 5-year-olds." p. 88