This book, published in 1999 and written by George Cohon the President of MacDonald’s Canada with ghost writer David MacFarlane, is no longer available in book stores but can sometimes be purchased second hand. It was not a book I would normally pick up, but was given as a free copy at a conference on leadership I attended where George Cohon was a speaker. So when I was in the mood, I tucked into this different book on leadership, a combination of Cohon’s autobiography, a slice of his own personal philosophy, a shout out to the MacDonald’s corporation and the story of how he established the first MacDonald’s in Russia, a feat many said he would never accomplish.
Cohon first conceived the idea of a MacDonald’s in Russia in 1976, the year Montreal hosted the Olympics, but it took over fourteen years to accomplish his goal. Ten of those years he spent in endless meetings with bureaucrats for various agencies but his persistence paid off, helped along during the dying days of the Soviet Union by glasnost, perestroika and Mikhail Gorbachev. Finally on January 31 1990, MacDonald’s Moscow opened in Pushkin Square and was a resounding success with long line-ups, happy satisfied customers and one million in profits which Cohon donated to the Soviet Children’s Fund.
Cohon details the barriers he faced, the hoops he had to jump through and the last minute disappointments in this long process, when the Kremlin changed its mind or pulled back on a promise. His greatest challenge was building the infrastructure required so MacDonald’s Moscow could function according to American standards. That included building an entire system to deliver the steady stream of supplies required, providing staff training and ensuring the restaurant was clean and inviting. If there is one theme that underlies Cohon’s entire narrative, it is that persistence and determination pay off, more important than talent, genius or education. It is a philosophy he picked up from Ray Kroc, the creator of the MacDonald’s franchise and which he integrated with his own personal philosophy of life and work.
Cohon also uses these pages to defend MacDonald’s record when confronted and questioned by environmentalists, nutritionists and the labour unions, convinced in the merits of the company.
This is an easy read, full of humourous anecdotes, showing Cohon as a very down to earth guy who could talk to anyone. He is clearly someone who likes being out and about with people, striking up a conversation with whoever he meets, either in the street or at a MacDonald’s restaurant. He enjoys talking with customers and going behind the counter to talk with the work crew as well as the store managers. He is what many would describe as a “people person”.
This is a book in which Cohon toots his own horn and shouts out to the world, “See what I did!”. But it is also a fun read filled with so many interesting stories that what he is trying to say about leadership is almost overwhelmed by his marketing, salesmanship and enthusiasm. It speaks to the issue of leadership in an entirely unacademic way, adding an important piece to the literature and complementing other volumes by those who stand back from the real world and describe a more theoretical approach. Both have merit, providing important lessons for those who learn more by doing and showing what it takes to accomplish your goals.