The first edition of this book, published in 1997, quickly became the workplace bible for tens of thousands of stewards across North America. Fully illustrated and indexed, this second edition’s eleven chapters offer hands-on counsel on problems and concerns ranging from the basics of grievance handling to dealing with difficult supervisors or co-workers to ways of increasing membership involvement in the union. New material includes counsel on workplace concerns ranging from computer and privacy issues to a new chapter dealing with the changing workplace, including the growing number of workers from other nations and cultures. 404 pages paperback
This book is superb and packed with information that will help any union leader do a better job at representing membership. All they have to do is read! Don't be illiterate by choice! The unprofessional stewards I have had the displeasure of dealing with don't know SH** about their anointing, oops I mean appointing.
I would give this book six stars if I could. This is definitely a complete guide of up-to-date workplace issues. This is a sodium-potassium pump (Heart) for all of us who want to professionally develop ourselves, and grab the attention of our followers with our competence and fortitude.
The author eluded at the start of the book not to read it through because it might be dull like reading a union contract. He was wrong! I read this book over 3 days when I could and took some awesome notes and highlighted through it for so many important ideas.
I've been reading a lot of union books lately and this one is the longest, most in-depth, and resoundingly the best.
If you are a workplace leader and you don't have this book, you are way behind the eight ball.