Itil Practitioner Agree and Define (Ipad) All-In-One Sla Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Level Ag

by Ivanka Menken, Claire Engle

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPAD exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPAD All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: SLA, Agree and Define (based on ITIL) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Agree and Define processes. It covers SLA, Service Level Management and Financial Management processes. IT Service Management Practitioner: Agree and Define (based on ITIL) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL-based Agree and Define processes. This comprehensive resource is a "must read" for those aspiring to be IPAD certified.

216 pages, Paperback

First published January 1, 2008