Online Help Systems: Design and Implementation

by Greg Kearsley

This text summarizes the existing knowledge/experience about the design and implementation of help systems. It should help readers to understand design alternatives for help systems, make tradeoff decisions about possible features, be aware of implementation problems and strategies, and become familiar with the development cycle.

126 pages, Hardcover

First published January 1, 1988

About the author

Dr. Greg Kearsley is an independent consultant who designs, develops and teaches online courses. Currently, he is the Director of Graduate Programs at the University of New England.

Previously, Kearsley was the Chief Executive Officer of the software publishing company Park Row, Inc, chief scientist of the training development company Courseware Incorporated, and a senior scientist at the Human Resources Research Organization.