Customer Service: The McGraw-Hill One Day Workshop

by Wendy Carter

The series of workshops is for organizations that wish to undertake with Harbridge Consulting Group Ltd. management training, but lack their own in-house programs. Each one-day workshop is a complete training package, and includes a trainer's guide text section, a participant's guide section with reproducible exercises, and a collection of slides. The present workshop consists of an introductory session followed by sessions on the customer-focused organization, dimensions of customer service, knowing your customers, customer service, active listening, and planning ahead. Looseleaf in a 3-ring binder. Published in association Annotation c. by Book News, Inc., Portland, Or.

121 pages, Loose Leaf

Published May 1, 1994