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The Client-Centered Law Firm: How to Succeed in an Experience-Driven World
The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today’s law firms.
In The Client-Centered Law Firm , legal technology expert Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.
In The Client-Centered Law Firm , legal technology expert Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.
314 pages, Paperback
Published January 28, 2020
88 people are currently reading
167 people want to read
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Displaying 1 - 9 of 9 reviews
November 21, 2020
A must read for future lawyers
A client centered revolution. From the first chapter Newton challenges us lawyers to new horizons. As service providers, this book is a useful start to better service our clients
A client centered revolution. From the first chapter Newton challenges us lawyers to new horizons. As service providers, this book is a useful start to better service our clients
January 28, 2020
Let me start by saying what the Client-Center Law Firm doesn’t do. It doesn’t advocate a cookie-cutter approach. And even though its author — Clio's Jack Newton — is the CEO of a legal tech company, he doesn’t push for lawyers to adopt the latest, flashy tech trends.
Instead, this book takes a practical, common-sense approach to law practice in a world where consumers (your clients) are choosing services based on their experiences. Newton is careful to say that being client-centric doesn’t mean lawyers need to dazzle their clients. But to gain an advantage in an increasingly competitive marketplace, lawyers do need to start thinking about what it's like for their clients to hire and trust them to resolve a legal matter. What client-centric means will inevitably vary depending on the type of law, the size of a practice, and the type of clients a lawyer is aiming to serve.
And Newton provides concrete examples of how firms have spent time listening to their clients to shape their firms to create a better, more satisfying experience for clients sometimes during the worst times of their lives.
Clio has long distinguished itself as a company that innovates by listening to its customers and solving pain points for practicing lawyers. Clio’s success strategy is built on making lawyers more successful.
This book gives lawyers a clear roadmap, guiding them to think through and design a client-centric practice model that works better for lawyers and the clients they serve.
Instead, this book takes a practical, common-sense approach to law practice in a world where consumers (your clients) are choosing services based on their experiences. Newton is careful to say that being client-centric doesn’t mean lawyers need to dazzle their clients. But to gain an advantage in an increasingly competitive marketplace, lawyers do need to start thinking about what it's like for their clients to hire and trust them to resolve a legal matter. What client-centric means will inevitably vary depending on the type of law, the size of a practice, and the type of clients a lawyer is aiming to serve.
And Newton provides concrete examples of how firms have spent time listening to their clients to shape their firms to create a better, more satisfying experience for clients sometimes during the worst times of their lives.
Clio has long distinguished itself as a company that innovates by listening to its customers and solving pain points for practicing lawyers. Clio’s success strategy is built on making lawyers more successful.
This book gives lawyers a clear roadmap, guiding them to think through and design a client-centric practice model that works better for lawyers and the clients they serve.
March 11, 2020
Jack Newton is a tech leader in the legal industry, who has been shaping the world of law firm software for years. His influence was already incalculable -- and, that was before he wrote a book that is focused on the essential question to be answered by modern law firms: How should they connect with clients now? Jack provides practical answers to the question in a relatable way, and shows lawyers the path to innovation. In a highly-competitive industry like legal, the application of even a small measure of innovation can have massive revenue ramifications for law firms. It's about winning on the margins -- and, Jack's book can help you to win now.
February 16, 2020
I took so many ideas away from this book on how to improve our law firm. Jack Newton walks you through practical strategies to create a client-centered experience. Our firm already started on this path years ago, but traditional law firms will have even more to gain from reading this book.
Since the author created Clio software, he does share stories about his company, but they aren’t shared in an obnoxious self-promotional way. I actually learned a lot more about new ways we could be using the program we are already paying for to become more efficient. Great read!
Since the author created Clio software, he does share stories about his company, but they aren’t shared in an obnoxious self-promotional way. I actually learned a lot more about new ways we could be using the program we are already paying for to become more efficient. Great read!
July 30, 2022
Yo creo que es bueno que todo abogado joven o no tan joven lo lea, la realidad es que nos debemos subir al trend de la tecnología y aceptar que la manera en que se practicaba el derecho ha cambiado totalmente gracias a las redes sociales. Ahora solo basta con un click por parte de un posible cliente para encontrar otra opción diferente a ti ¿qué tienes tú para ofrecerles que los otros no? Muy bueno.
March 24, 2024
Newton tries to shake up the legal world with its focus on putting clients first, but it ends up feeling more like a plug for Clio, which was a bit disappointing. The advice is pretty much what you'd expect - nothing revolutionary. It might be an okay read if you're new to the field, but if you've been around, you probably won't find much new here.
September 12, 2023
I really liked this book and I'm glad it was required reading for my business law class. At times it felt like a sales pitch for Clio, but Clio is a great product so I can understand why they would want to talk about it as much as they do.
October 11, 2022
I felt like it was very repetitive and boring.
December 11, 2025
It was just ok. Big fan of the Clio blog though
Displaying 1 - 9 of 9 reviews