What do you think?
Rate this book


382 pages, Hardcover
First published January 25, 2007
But in the spirit of the Future Perfect let's start with a very basic question - why do these informal repair cultures exist at all? What is so different between London and Lhasa or Helsinki and Ho Chi Minh?
The informal repair services that are offered are quite simply driven by necessity - highly price sensitive customers cannot afford to go through more expensive official customer care centers and even if they could their phones are unlikely to be covered by warrantee - having been bought through grey market channels, been sent as gifts from friends and relatives abroad, or were locally bought used, second or third+ ownership. In many cases these users cannot afford to be without their mobile phone, not in the social sense of being out of touch (which is valid enough), but in many instances because their livelihoods depend on it. On the supply side there is a ready pool of sufficiently skilled labour, ready access to tools, components and above all knowledge.