Quality-Driven Designs: 36 Activities to Reinforce TQM Concepts

by Marlene Caroselli

Put your organization on the road to quality Quality-Driven Designs presents a lighthearted, interactive way to emphasize the fundamental concepts of Total Quality Management (TQM). You can easily incorporate these 36 field-tested exercises into your current quality training efforts. These field-tested activities generate enthusiasm for total quality throughout the organization by focusing attention on fundamental quality concepts. You'll find these activities instructional, with lots of room for creative thinking. The Advancing the Mission activity, for instance, helps participants identify problems that their organization would benefit most from solving. The ponder the problems they encounter in their jobs and speculate what it would take to solve them. Then they analyze how their problems could be solved so both the organization's requirements--and their own needs--are met! These activities are adaptable to a variety of training situations such as: For fingertip access to a wealth of easy-to-administer TQM activities, get Quality-Driven Designs today! These activities are designed to: TIMING: Activities range in time from 10 minutes to one hour AUDIENCE: All levels of employees

117 pages, Ring-bound

First published September 8, 1992

About the author

MARLENE CAROSELLI is the author of Leadership Skills for Managers, The Big Book of Meeting Games, and Great Session Openers, Closers, and Energizers. She has trained employees and executives at many organizations, including Lockheed-Martin, Mobil, Eastman Kodak, and Allied-Signal.