Topic:
A practical examination of understanding innovations In Artificial Intelligence (specifically Machine Learning) and how commercial applications of AI have already impacted (and will continue to affect) business models, the role of government, and the economic and social relationship between machines and human.
Style:
The three authors are professors of economics at U of Toronto Rotman School of Management who are also founders of an innovation incubator with investments in AI and deep learning. The book is written in less technical language and clearly aimed at consultants and c-suites on how to unpack the full impact of AI for work flow and business models. If you’re interested in deeper dive on the technical side of machine learning, this is not the book for you. For all practical purposes, this book assumes the relevance of AI/machine learning is increased accuracy and cost-efficiency for making predictions.
Organization:
The book is divided into five sections addressing (1) the nature of Prediction and how creating a taxonomy to guide the rest of the discussion (known-knowns, known-unknowns, unknown-unknowns are fairly straightforward; unknown-knowns were new to me and are particularly relevant to the discussion of AI), (2) Decision Making, particularly how it is divided and the role of judgment, (3) Tools and how AI will impact work flows, decision-making, and jobs, (4) Strategy, giving sage advice on preparing one's company for the impact of AI and how to mitigate against certain risks, and (5) Society, a larger discussion on how AI will affect the environment in which people and businesses will operate.
Takeaway:
An accessible introduction to artificial intelligence and machine learning (AI/ML), particularly for unpacking the practical effects AI/ML may (or may not) have on commercial ventures. I initially thought the book's lack of any technical aspects would limit insights to dinner party small talk, but was pleasantly surprised that avoiding scientific lectures (that would likely be outdated by publication) in favor of conversational thought-experiments and economic insights forced me to think critically about why any of this matters.
A recurring example the authors use is improving the accuracy of predicting shopping habits can radically alter a business like Amazon from a "shop-then-ship" to a "ship-then-shop" model; that is, if the likelihood of a customer returning a recommended item falls below a certain threshold, then Amazon's costs for returned items (both for processing returns and customer dissatisfaction) will be outweighed by a greater likelihood the customer is satisfied by this automated convenience and will keep (and pay for) an item they may not yet have shopped for or known about. The authors go back to this hypothetical in exploring various ideas, including:
-how businesses will feel the impact of AI/ML (the short answer is reduction in cost for certain predictions, which will increase the use and demand for predictions and create downstream opportunities; good historical comparisons are the internet reducing the cost of searching or electrical lighting reducing the cost of reading);
-how AI/ML improvements will impact work flows and the division of labor (computers are now better at identifying certain images, e.g., x-rays, than humans are, so the relationship of computers to a human component, e.g., radiologist, may frontload reliance on computers for an initial analysis and shift non-codifiable judgment/decision making to humans to optimize time and error reduction);
-how AI/ML improvements will impact allocation of a company's resources (better predictions could mean less investment in capital equipment since you can predict when to contract out specific capital-intensive tasks; certain risk management solutions like biopsies and airport lounges may be utilized more sparingly with better predictions using non-invasive testing or airport commuting);
-how AI/ML improvements will impact job training (if AI/ML is meant to accurately predict how humans currently behave, e.g., how doctors identify anomalies in medical imagining, at some point machines may become so much better than humans, the programming will become a victim of its own success if there are not enough model humans to retrain the AI if the old data is no longer reliable);
-grappling with when to embrace AI/ML innovation (innovator's dilemma is choosing whether to adopt early to learn from customers and gather data but risk poor performance in the short term OR keep existing customers happy and adopt a more proven model later but risk losing market position to more early-adopter competition; another benefit of early adoption is helping set standards for a nascent technology); and
-how risk tolerance for prediction accuracy across different industries influences customer adoption and incentives even incremental AI/ML improvements (think Google Mail proposed responses vs. computer-navigated driverless cars; increasing predication accuracy from 95 to 96% on when to make a right turn may be the deciding factor of when driverless cars are commercially viable and customers feel safe).
As an attorney who works with many life sciences and technology companies, the importance of navigating data privacy laws (which have only starting gaining attention over the last five years) cannot be emphasized enough as it impacts every industry (finance, tech, life sciences, education, healthcare, etc.). In an era where data can be collected in innumerable and imperceptible ways and the best data gives a huge competitive advantage , citizens in the US and EU have pushed back to assert greater control over such personal information and tech companies like Apple have listened and dedicated considered PR to allay such customer fears. Nevertheless, the authors astutely recognize the inherent innovative advantage that China and other countries without a data privacy legal regime may have in innovating without legal hurdles.
The authors correctly observe the political implications that AI/ML will have on the shift in balance of national income derived from labor vs. capital owners, which we’re already seeing in compensatory policy proposals for “universal basic income” by presidential candidates. But, far from being doomsayers, the authors use historical examples of how innovation has created new opportunities that we could never have predicted. One maxim the author's proffer is how AI/ML actually increases the value of human judgment and decision-making . Certain cognitive tasks, the authors assert, simply cannot be programmed or codified given the inherent limitation of a computer's predictive capacity (think of a "black swan" event). This assumes that computers will never be able to accurately mimick human reasoning. Given how much ground AI/ML has covered over the last five years alone that was previously thought impossible and the ability of computers to crunch quadrillions of quantified past human decisions for any imaginable scenario, I wouldn't be surprised if a sequel book is needed to reassess how inimitable or superior human ingenuity is compared to computers.