Overall, pot spune ca e suficient de utila si practica incat sa o pastrez la indemana pentru momentele in care sunt in impas.
Useful extras:
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is
too low and we reach it. Michelangelo
The task is not so much to see what no one has yet seen, but to think what nobody yet has
thought about that which everybody sees. Arthur Schopenhauer
Goals should be: smart, clear & pure (acronime)
A peacefulness follows any decision, even the wrong one.
Rita Mae Brown
THE RUBBER BAND MODEL
HOW TO DEAL WITH A DILEMMA
Is this a situation you are familiar with? A friend, colleague or client needs to make a decision
that could irrevocably alter their future: for example to change career, move to another city or
take early retirement. The arguments for and against are evenly balanced. How can you help
them out of their dilemma?
Copy out the rubber band model, and ask the person to ask themselves: What is holding me?
What is pulling me?
At first glance the method seems to be a simple variation of the conventional question “What
are the pros and cons?” The difference is that “What is holding me?” and “What is pulling me?”
are positive questions and reflect a situation with two attractive alternatives.
WHY YOU HAVE TO BE STRUCTURED TO BE CREATIVE
Innovation can mean doing something completely new, but it can also mean making a new
combination of things that already exist. But how is this achieved?
The concept of morphology stems from the study of biological structures and configurations. In
the 1930s, the Swiss physicist Fritz Zwicky at the Institute of Technology in California
developed a problem-solving method using what he called morphological boxes, in which a new
entity is developed by combining the attributes of a variety of existing entities. This method,
which was initially applied by Zwicky to jet engine technology, also began to be used in
marketing strategies and the development of new ideas.
HOW IT WORKS
For the development of a new car, for example, all the relevant parameters (e.g., vehicle type,
target group) are noted, and as many attributes as possible are ascribed to each parameter.
This requires expertise as well as imagination, as the aim is to create something new out of
something that already exists. The result of this method is a table (a morphological box can
have up to four dimensions).
The next stage requires brainstorming: the car has to be an SUV, say, but it also needs to be
energy-efficient and inexpensive to manufacture. Which attributes match these requirements?
Connect your chosen attributes with a line. This gives you an overview of your priorities. Ask
yourself: Could these attributes form the basis of a new car design? Or do you have to
abandon some of them or add new ones?
Besides the morphological box, the SCAMPER checklist developed by Bob Eberle will also help
you to reconfigure an existing idea or product. The following seven key questions are drawn
from a questionnaire developed by Alex Osborn, founder of the advertising agency BBDO:
Substitute? Substitute people, components, materials.
Combine? Combine with other functions or things.
Adapt? Adapt functions or visual appearance.
Modify? Modify the size, shape, texture or acoustics.
Put to other use? Other, new, combined uses.
Eliminate? Reduce, simplify, eliminate anything superfluous.
Reverse? Use conversely, invert, reverse.
THINKING OUTSIDE THE BOX
HOW TO COME UP WITH BRILLIANT IDEAS
A really innovative idea – rather than an old idea that has been applied to a new context, or a
variation of an existing idea – is rare. Innovative ideas usually emerge when we leave our
comfort zone, or when we break the rules. The example used here is the “nine-point problem,”
which first appeared in puzzle magazines at the beginning of the twentieth century.
The task: Connect the nine points using a maximum of four straight lines without lifting your pen
from the paper.
The solution: The trick is to extend the lines outside the box.
This puzzle is often used as an example of creative thinking. But don’t jump to any rash
conclusions – because Dr. Peter Suedfeld, a professor of psychology at the University of British
Columbia, made an interesting observation. He developed the Restricted Environmental
Stimulation Technique (REST), which involves a person spending time in a darkened room with
no visual or auditory stimulation. Suedfeld noticed that the subjects of the experiment didn’t go
mad. On the contrary: their blood pressure went down, their mood improved and they became
more creative.
A person who wants to think outside the box is better off thinking inside a box.
THE CONSEQUENCES MODEL
WHY IT IS IMPORTANT TO MAKE DECISIONS PROMPTLY
We are often forced to make decisions based on limited or ambiguous information. At the
beginning of a project, for example, when the finer details have yet to be clarified, we need to
be bold in our decision-making – particularly because these early decisions have the most far-
reaching consequences. Toward the end of a project we know more and have fewer doubts,
but by then there is no longer anything fundamental to decide.
The most important question, then, is how we can bridge the chasm between doubt and
decision.
Beware! We often defer decisions because we have doubts. But not making a decision is a
decision in itself. If you delay a resolution it is often an unconscious decision, one that you do
not communicate. This leads to uncertainty in a team. So if you want to make a decision later,
be sure to communicate this clearly.
With this model, the Danish organization theorists Kristian Kreiner and Søren Christensen
encourage us to be courageous, and make decisions based on minimal information.
I’d rather regret the things I have done than the things that I haven’t. Lucille Ball
STOP RULE
WHEN YOU SHOULD RETHINK A DECISION
The Decision
AG* 1l 52%
In their excellent book Simp/e Rules, Kathleen Eisenhardt and Donald Sull argue that in certain
situations, simple rules are more effective than complex ones because they shorten the amount
of time needed to process information - one of the most time-consuming processes of all.
To give an example: How do 1 know when I should revise a decision? Give yourself a Stop Rule
The Stop Rule is a hard-and-fast, almost universally applicable alternative to the often tortuous
process of weighing up a situation. In 1935, the legendary investor Gerald Loeb formulated a
simple but powerful Stop Rule for the eternal question asked by all investors: When should 1
sell? Loeb's rule: if an investment loses 10 percent of its value, selit! No questions asked.
The beauty of Stop Rules like these is that they are unconditional. They prevent headaches -
and can even save lives. Mountaineers use stop rules to ensure their safe return. For example:
if we don't reach the summit by 2 p.m., we turn around. When such a Stop Rule was broken on
Mount Everest in 1996, eight people died.
It is an art to recognize the boundaries between cowardice and madness. Reinhold Messner
THE BUYER'S DECISION MODEL
HOW TO BUY A CAR
Let's say you want to buy a car, but can't make a decision. Four-and-half helpful hints:
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1. Establish a research strategy.
The problem of research is that we never know enough but can quickly know too much.
Nowadays, allit takes to acquire the same level of knowledge as a car dealer is a bit of
internet research. And the more you know, the more secure you feel. But eventually you reach
a tipping point; at some point you know too much. Theoret-ically you could spend the rest of
your life reading car reviews. Here's what to do: set yourself your own limits, e.g., three hours
on Google, ask three friends, visit two car dealers
2. Lower your expectations
Don't look for the perfect car: look for a car that fulfils your basic requirements. So says
psychology professor Barry Schwarz. Even if it isn't the best choice, it can make you happier
than no car at all or endlessly searching for one. Here's what to do: put your five most
important criteria for the car in order of priority. Delete the last two
3. Don't worry.
According to the psychologist Daniel Gilbert, most decisions are not as lasting as we might
think in the moment of making them. Here's what to do: use the 10-10-10 technique of Suzy
Welch, who graduated from Harvard in the top 5 percent of her class. In relation to buying a
car, ask yourself: What consequences will my decision have in 10 days? What consequences
willit have in 10 months? And in 10 years?
4. Let somebody else decide
Most people think it is better to make decisions themselves. However, Simona Botti from the
London Business School, proved in an experiment that when making a decision ourselves we
are often subject to nagging doubts that we didn't make the best possible choice. This doubt
goes away if someone else decides for us. Here's what to do: if you're deciding between two
relatively equal cars, let the seller make the decision for you.
Or you can follow the example of Ignatius of Loyola, co-founder of the Jesuit order: spend
three days acting as if you had decided on option one, then spend three days acting as if you
had decided on option two, and only then make a decision.
THE JOHARI WINDOW
WHAT OTHERS KNOW ABOUT YOU
We cannot "grasp" our own personality, but we can be aware of what part of our personality
we reveal to the outside world. The Johari window ("Johari" is derived from the first syllables of
the first names of its inventors, Joseph Luft and Harry Ingham) is one of the most interesting
models for describing human interaction. A four-paned "window" divides personal awareness
into four different types:
A. This quadrant describes characteristics and experiences that we are aware of ourselves and
that we like to tell others about.
B.This "hidden" quadrant describes things that we know about ourselves but choose not reveal
to others. It decreases in size the more we build up a trusting relationship with others.
C.There are things that we do not know about ourselves but that others can see clearly. And
there are things that we think we are expressing clearly, but which others interpret
completely differently. In this quadrant, feedback can be enlightening but also hurtful.
D.There are aspects of ourselves that are hidden from ourselves as well as others. We are
more complex and multifaceted than we think. From time to time something unknown rises to
the surface from our unconscious for example in a dream.
Choose adjectives (fun, unreliable, etc.) that you think describe you well. Then let others
(friends, colleagues) choose adjectives to describe you. The adjectives are then entered in the
appropriate panes of the window.
Try this exercise with your partner. Are there things about your partner that you wished you had
never discovered? And what do you wish you didn't know about yourself?
THE HARD CHOICE MODEL
THE FOUR APPROACHES TO DECISION-MAKING
Technically speaking, every decision has two parameters: How comparable are the two
options, and how great is the consequence of the decision? Arranged in a matrix, this results in
four different outcomes:
Easy to compare, no consequence: One alternative is better than the other but it does not
play a (big) role if we make the wrong decision.
Difficult to compare, slight consequence: Shall we go to the party or get an early night? The
one option is better in one sense, the other in another, but they aren’t really comparable. This
makes the decision difficult, even if it isn’t actually that important.
Easy to compare, big consequence: When we discover that there is only one operation that
could save our life, we face a big decision – but it is easy to make, because there is no real
alternative.
Difficult to compare, big consequence: Starting a family, changing job – with these hard
choices there is no obviously right decision. According to the philosopher Ruth Chang,
whatever decision you make in the end, it is important to support it with subjective
arguments. Rational weighing up will not help you in this situation.
There is no best alternative. Instead of looking for reasons out there, we should be looking for reasons in here. Ruth Chang
Matrix antifrag: improbabil si periculos - putin, putin; putin, mult; mult, putin; mult, mult.
Risk is what remains after we think we’ve thought of everything.
THE AI MODEL
WHAT KIND OF DISCUSSION TYPE ARE YOU?
The abbreviation AI stands for Appreciative Inquiry, a method attributed to the American
management expert David Cooperrider that involves concentrating on the strengths, positive
attributes and potential of a company or a person, rather than weaknesses. “What is going
really well at the moment?” replaces the classic question “What is the problem?” Concentrating
on weakness creates a negative impression from the outset.
Every person, every system, every product, every idea has faults. In the best-case scenario,
an awareness of this fact can lead to a determined pursuit of perfection. But in many cases,
focusing too strongly on the flaws of an idea or project stifles the open and positive approach
that is essential for good working practices. The basic principle is to take an idea that is not yet
fully developed and to continue developing it, instead of prematurely abandoning it.
People often reveal their character in their approach to discussions. Depending on how they
react to suggestions, they fall into one of the following four categories:
The fault-finder: “The idea is good, but…”
The dictator: “No!”
The schoolteacher: “No, the idea isn’t good because…”
The AI thinker: “Yes, and we could also…”
Any fool can criticize. And most fools do. Benjamin Franklin
THE BLACK SWAN MODEL
WHY YOUR EXPERIENCES DON’T MAKE YOU ANY WISER
Here are three questions for a reflective person: How do we know what we know? Does the
past help us predict the future? Why do we never expect unexpected events?
In his 1912 book The Problems of Philosophy, Bertrand Russell summarized the answers to all
three questions: a chicken that expects to be fed every day assumes that it will continue to be
fed every day. It starts to firmly believe that humans are kind. Nothing in the chicken’s life points
to the fact that one day it will be slaughtered.
We humans also have to acknowledge that the biggest catastrophes usually come as a
complete surprise to us. That’s why, according to Russell, we should always question the things
we take for granted.
For example, when two Boeing airliners were flown into the World Trade Center, the public was
shocked – the catastrophe seemed to strike completely without warning. However, in the
weeks and months following September 11, 2001, it seemed that practically everything had
pointed toward this attack.
The Lebanese writer Nassim Nicholas Taleb calls this phenomenon – our inability to predict the
future from the past – the black swan. In the Western world it was always assumed that all
swans were white – until naturalists in the seventeenth century discovered a breed of black
swans. What had hitherto been unimaginable was suddenly taken for granted.
Taleb’s black swan thesis is not really a model, but a rejection of the cause-and-effect principle.
And it reminds us that we tend to cling most tightly to pillars that we see toppling.
What were the black swans – the unexpected events – in your life, and when did they occur?
A good team is one that can correctly judge its own capabilities.
Beware! Real strength lies in differences, not in similarities
The best executive is the one who has sense enough to pick good men to do what he wants
done, and self-restraint enough to keep from meddling with them while they do it. Theodore
Roosevelt
Nothing is less productive than doing what should not be done at all. Peter F. Drucker
Don’t be afraid of stirring up negative feelings among the group. An open conflict is better than
one that simmers unresolved through several stages and forces you to address issues during
the final stages that should have been dealt with much earlier on.
THE EXPECTATIONS MODEL
WHAT TO CONSIDER WHEN CHOOSING A PARTNER
Our little model illustrates the problem of high expectations based on the example of choosing a
partner. If you have no expectations of your future partner, then you are indifferent – and
indifferent decisions are rarely satisfying. The higher your expectations, the happier you are
when you find a partner who lives up to them. You could say that having expectations increases
our overall feeling of happiness. But there is a tipping point: if your expectations exceed a
critical point, disappointment is inevitable, because whatever you are dreaming of becomes
unattainable. Experience teaches us that perfection is a bit like the Loch Ness monster: there
are people who search for it their whole life – but nobody has ever seen it.
Of course, in principle there is nothing wrong with having high expectations. But if you have the
feeling that your standards can never be met, ask yourself: What would you lose if you lowered
your expectations?
Better a diamond with a flaw than a pebble without. Confucius
Our level of satisfaction increases with our expectations. Up to a point. Over-the-top expectations dampen our happiness.