Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

by Shep Hyken

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.
 
In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to be amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
 

Genres: Business, Nonfiction, Self Help, Buisness

232 pages, Kindle Edition

Published October 1, 2019

About the author

The "Official" (and somewhat boring) Shep Hyken Bio...

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association's Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)

Reviews

[Sara · Rating 3 out of 5]

Nice and light, author always clarify his point with stories and examples which makes it more simple and unforgettable. Felt that all the book emphasis on how to provide ur best which we are as Muslims already have in Quran that God loves the doers of good.

[Denis Vasilev · Rating 4 out of 5]

Неплохо по теме клиентского сервиса. Для отелей, ресторанов, развлекалки.

[Elias Thomase · Rating 5 out of 5]

Another Great read to a to my collection. I work in an environment where we are the frontline with helping the client with any issues. I had taken away some great Nuggets to apply on how to be more amazing to the people around me.

[Abby Epplett · Rating 2 out of 5]

Conflating good customer service with the concept that employees should gladly work overtime for free.

[Megan Lindsey · Rating 2 out of 5]

Had to read this book for work. So bad. A bunch of corporate America bs. Gave it 2 stars because it was almost hilarious how bad it was. Also there was like a solid 2 pieces of good advice in there.

[Kristi Brown · Rating 5 out of 5]

Good read

Good read for everyone from the janitor to the CEO. Don't settle for anything less than amazing from yourself or anyone else.

[Mikhail Kul · Rating 4 out of 5]

Нужно быть лучше и профессиональнее во всем. Тогда ваши кастомеры останутся с вами на всю жизнь и будут выступать в роли адвокатов. Главным вопросом однако остаётся как научить этому сотрудников. Фаундеры и бизнес овнеры то это первыми понимают и делают.

[Kayla Sharee · Rating 2 out of 5]

The word amazing should not be capitalised 17,000 times. Otherwise it was okay. Wasn't super inspired but other people might be!

[Troy · Rating 1 out of 5]

I found the ideas and concepts in this book to be generic. Maybe this book would be helpful to someone new in the customer service or sales industry, but having been in the industry for a long time, I didn’t learn anything new from this book.

The layout of the book makes for a quick read with the wide margins so it might be a helpful refresher for industry veterans, but don’t expect to discover any groundbreaking information.

In short, this book did not live up to the title of being amazing.

[Pavel Annenkov · Rating 4 out of 5]

Простые советы по построению сервиса высокого уровня в своей компании или личных проектах. Вроде все, что предлагает автор просто и понятно, а вот внедрить легко не получается. Основной посыл книги - это превосходить ожидания клиентов, сразу решать любую проблему в отношениях с клиентами, набирать на работу людей, которые любят это делать и сделать такое поведение в компании привычкой.
Больше всего понравился опросник, который надо заполнять сотрудникам при появлении любой проблемы в компании. Буду его внедрять у себя.

[Alison · Rating 2 out of 5]

I clearly wasn’t the audience for this. I skimmed it and while there were a couple of good turns of phrase, there was nothing new to me. I found the tone to be a bit overblown as well. Can’t say I’d recommend it.

[Ricardo Mendoza · Rating 5 out of 5]

Great concepts for being a better person

The book offers good tips to start thinking about being better at your job. However, when applied to one's life, this book is the guide to becoming a better person by putting others before yourself.

[Gianfranco Torino · Rating 4 out of 5]

It's an easy to digest book, with real life examples that are not really mind blowing, yet in it's simplicity it really reminds you that the line between an amazing experience and a crappy one is in the details.

[Bobby Tadgerson · Rating 4 out of 5]

It was a great read for this who want to better improve their customer service skills. Shep Hyken highlights the importance of how customer service skills can help in all aspects of life. Would recommend for an easy read self-help book.

[Joseph Macolino · Rating 5 out of 5]

Essential Read

Whether a business owner yourself or a customer service rep, this is an essential book to read. Do yourself a favor and pick up a copy.

[المهند السبيعي · Rating 3 out of 5]

A nice reference for CX practitioners especially the beginners,
The book is full of ground basic rules in CX filed and customer service field.

[Kamile · Rating 4 out of 5]

Great book focusing on how to make customer service and your career a success. Can apply the concepts to everything outside of customer service, as well

[Melissa Brandt · Rating 5 out of 5]

This is a great team-building book. Our office read it for our book club.

It's well organized and a quick read. I like how it gets right to the point.

[Chris Leat · Rating 3 out of 5]

Some useful guidance on things that to many are instinctive. I liked the back stories.

[Vanessa Campbell · Rating 1 out of 5]

Listened for development at work. And I'm not gonna lie.. It's kind of a snoozefest. Just a big "try your best!" poster but much more wordy and boring.

[Megan Lindsey · Rating 2 out of 5]

Had to read this book for work. So bad. A bunch of corporate America bs. Gave it 2 stars because it was almost hilarious how bad it was. Also there was like a solid 2 pieces of good advice in there.

[Paula Kahl · Rating 5 out of 5]

Excellent ideas on how to improve overall customer service.

[Martha · Rating 4 out of 5]

I feel it has some good ideas regarding customer sales that I will want to refer back to.

[Erin Elser · Rating 5 out of 5]

Easy palatable read to start the year off right for business

[Olivia Huhta · Rating 2 out of 5]

Read for an internship, it was alright

[Stephanie Tenney · Rating 5 out of 5]

Another phenomenal book by Shep. Reading his books based around customer service makes me feel on fire about being a customer service rep and gives me a chance to look at myself and fix what needs fixing. I highly recommend this book for anyone looking for ways to up your game in a customer service job.