Difficult Conversations - 10 Steps to Becoming a Tackler not a Dodger

by Clive Lewis

In life you are either a tackler or a dodger. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don t procrastinate or put things off no matter how unappetising the impending conversation might be. To a tackler, the right outcome is the key. Does this sound like you? No? Don t worry, you re not alone. Many of us put things off when we should be getting on with them, even tacklers. But making a habit out of this, especially if you re in a position of authority, can cause more damage than you can imagine to the health of yourself and other people, the productivity of your department and the performance of your organisation as a whole. So how does a dodger become a tackler? This book outlines 10 steps to help you deal with an impending difficult conversation. It gives examples of what to say and what to avoid in order to ensure that you swap your dodging spots for tackler s stripes. Written by Clive Lewis, Founding Director of Globis Mediation Group, it comes packed with advice and experience from an industry leader in employee relations.

1 pages, Audio CD

First published September 14, 2014

Reviews

[Enda Hackett · Rating 4 out of 5]

Very good guide to tackling difficult conversations.