Return On Process (ROP): Getting Real Performance Results from Process Improvement

by Michael West

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi

390 pages, Kindle Edition

First published January 1, 2013

About the author

Michael West has spent 25 years in process and performance improvement.