Designing Public Access Systems

by Jennifer Rowley

Public access systems are destined to become a more and more familiar part of everyone's life and managers responsible for installing them must understand how to set them up correctly if they are to keep their customers satisfied. Whether it's the cash machine, the traveller's information point, information on the Internet or the computerized library catalogue, they must be designed so that what users require from them is easy to ask for and easy to get.

251 pages, Hardcover

First published November 16, 1998