Strong Words: What To Say To Get What You Want

by Samuel D. Deep, Lyle Sussman

Deep and Sussman have again combined to create a highly readable book designed to aid people in dealing with everyday problems. Their new book, Strong Words, focuses on the interpersonal skills and communication techniques needed on the job. The book is not about how to manipulate people, as its title might suggest, but rather, is designed for those managers who find themselves having a problem dealing with one of these four groups: coworkers, employees, bosses, or customers. The book is divided into two sections: part 1 deals with the "Ten Commandments of Change," which the authors identify as being needed by managers to bring about change in people. Part 2 looks at ways to deal with 40 different types of difficult people, which makes for very entertaining reading. There are ten types of personalities for each of the aforementioned four categories with instructions on what to avoid saying and what to say to get the results that are desired. A good purchase for management collections or any manager's bookshelf.

316 pages, Hardcover

First published January 1, 1992