Great reminder on how to act when not sure
I used to work for customers (design, not construction) and I can see myself in each of these tips. Interestingly, I forget it all changing sides. As a construction customer, I need a reminder of how to act. This book is extremely helpful in it.
Key points:
- Recommendations are still a way to find a contractor
- Be positive and respectful
- The only leverage is money
- Do your due diligence: current customers, license, insurance
- Manage your expectations