Knowledge Management Methods: Practical Approaches to Managing Knowledge

by Karl M. Wiig

Ch. 1. What Knowledge Management Perspectives Ch. 2. Considerations for Hands-On Knowledge Management Work Ch. 3. Knowledge Management both Supports and Relies on Strategy Directions Ch. 4. Fitting Knowledge Management Squarely into the Enterprise Ch. 5. Estimating Costs, Benefits, and Risks Ch. 6. Basic Knowledge Survey Methods Ch. 7. Critical Knowledge Functions Ch. 8. Ethnography, Interviews, Task Environment Analyses, and Basic Knowledge Analysis Ch. 9. Knowledge Maps for Knowledge Management Ch. 10. Knowledge Use and Requirements Analysis Ch. 11. Knowledge Scripting and Profiling Ch. 12. Knowledge Flows Ch. 13. Object-Oriented KADS Approach to Knowledge Management Ch. 14. Knowledge Management Supports Business Process Redesign Ch. 15. "Lessons-Learned" and Knowledge Inventories Ch. 16. Knowledge Communication Ch. 17. Transform Knowledge and Distribute It to Points-of-Action Ch. 18. Knowledge Architecture Ch. 19. A Framework for a Knowledge Management Methodology.

490 pages, Paperback

First published July 1, 1994