Although first published in 1968, the writing style here feels ancient, more comparable to the wisdom poetry of the old Eastern sages than post WWII business books (e.g. Peter Drucker). I especially loved the factoids about old Japanese society and history (e.g. noren-wake, Osaka Castle’s construction, etc.).
“Service rendered with kindness, quality, and quickness–as well as a spirit of reverence: a business thus run, no matter where it is, will be successful.”
“Surely what leads from the ordinary to success is the steady accumulation of little, routine things we hardly ever think about.”
“Indeed, I am often struck that nothing is more precious in succeeding in business than faithfulness to one’s principles, one’s code of conduct.”